Troubleshooting Intel® Driver & Support Assistant (Intel® DSA) Error Messages
Intel® Driver & Support Assistant (Intel® DSA) Installation Error Messages
| Error Code or Type | Title | Description |
| 0x80070642 or 0x800704C7 | Installation Cancelled | Installation cannot proceed because it was cancelled. |
| 0x80072ee7 | Could not connect to the internet | Please verify your Internet connection and try the installation again. |
| 0x80070652 | Another installation is in progress | Another installation is in progress. |
| HttpProxyAuthentication or HttpServerAuthentication | Could not connect to the network proxy | Please verify your Internet connection and proxy settings and try the installation again. |
| 0x80070570 or 0x80070666 | Missing or corrupt file | Errors like 0x80070570 and 0x80070666 can be caused by corrupted registries of the Microsoft Visual C++ Redistributable programs or by Firewall and Antivirus software blocking certain programs. Please repair your installation or download and re-install Intel® DSA. |
| All other errors | Installation failed | One or more issues caused the setup to fail. Please fix the issues and then retry setup. For more information, see the log file. |
Scanning and Detection Errors and Warnings
| Error Code or Type | Title | Description |
| 4003, 4005, 4008, 4020, 4027 | Invalid Configuration Data | Intel® DSA could not find the information needed to display a list of updates. Please choose Refresh Results to try again. |
| 4021 | Invalid Configuration Folder | The program could not find a folder to write its downloads and data. Please go to settings and pick a valid folder. |
| 4000, 4001, 4002, 4006, 4007, 4023, 4025 | No Configuration Data | There was a network error, or no internet connection was available. Please check your internet connection and then choose Refresh Results to try again. |
| 4012, 4013 | Refresh Failure | There was a network error, or no internet connection was available. Please check your internet connection and then choose Refresh Results to try again. |
| 4004, 4009, 4010, 4011, 4022 | Scan Failure | Failed to scan system for updates. Please choose Refresh Results to try again. |
| 4014, 4015, 4016, 4017, 4018, 4019, 4024, 4026, 4028 | Stale Configuration Data, Stale Device Data, Stale System Data, Stale Update Data | Information about updates, system, or devices is out of date. Please choose Refresh Results to get the latest information. |
Update Download Errors
| Title | Description |
| Download Unavailable | This update is no longer available. Please select Refresh Results on the left side of the Intel® DSA dashboard to get the latest update information. |
| Download Write Error | Intel® DSA was unable to save the update to your system. Please check the free space and permissions on your Intel® DSA download folder. |
| Download Timed Out | The download took too long to complete and was cancelled. Please check your internet connection and try again. |
| Download Cancelled | The download was cancelled by the user. |
| Download Failed to Start | The download was not able to start. Please try again. |
| Download Failed Unexpectedly | The download failed while in progress. Please check your internet connection and try again. |
Update Installation Errors
| Error Code or Type | Title | Description |
| 1633 | Unsupported Platform | This installation package is not supported on this platform. |
| 1632 | Temp Folder Inaccessible | The Temp folder is either full or inaccessible. |
| 1623 | Unsupported Language | This language of this installation package is not supported by your system. |
| 1618 | Installation Already Running | Another installation is already in progress. |
| -2147483648 | Failed to elevate | A prompt to run the upgrade was cancelled. |
| Related topics |
| Intel® Driver & Support Assistant FAQ |
| Intel® Driver & Support Assistant Fundamentals |