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RAID Card Not Detected for Some Intel® Server Systems

Content Type: Troubleshooting   |   Article ID: 000097239   |   Last Reviewed: 11/07/2023
Description Resolution

Description

If the RAID card is installed in Riser 2, or in the bottom slot of Riser 1, with only one CPU installed, the following happens:

  • The Intel® RAID Controller is not detected.
  • ​The system reports adapter not found.

Resolution

  • First make sure that the board and card combination are compatible.
  • If there is only one CPU installed in the Dual Socket system:
    • Use the top slot of Riser 1 for controllers or adapters.
  • On single-socket Boards
    • Clear the event log, load the Default Settings in the BIOS, and restart the system.
    • Confirm that Quiet Boot in BIOS, under the Main Menu, is set to Disabled.
      • If enabled, you may not see the POST prompt message to enter the RAID Card BIOS.

An additional task that may be useful is to clear the CMOS:

  1. Shut the system down.
  2. Unplug the power cord.
  3. Open the chassis lid. 
  4. Locate and remove the Real Time Clock (RTC battery) and leave it out for at least 2 minutes.
  5. Insert the battery
  6. Plug in the power cord
  7. Close the chassis cover
  8. Power on the system.

Check and see if the RAID card is detected. If necessary, go into the BIOS Setup Utility and reset any customized BIOS settings again.

Related Products

This article applies to 67 products.
Intel® Integrated RAID Module RMS3AC160 Intel® RAID Adapter RS3P4MF088F Intel® RAID Adapter RS3P4TF160F Intel® RAID Adapter RSP3DD080F Intel® RAID Adapter RSP3MD088F Intel® RAID Adapter RSP3TD160F Intel® RAID Adapter RSP3WD080E Intel® RAID Controller RS3UC080J Intel® RAID Module RMSP3AD160F Intel® RAID Module RMSP3CD080F Intel® RAID Module RMSP3HD080E Intel® Storage Adapter RS3P4GF016J Intel® Storage Adapter RS3P4QF160J Intel® Storage Adapter RSP3GD016J Intel® Storage Adapter RSP3QD160J Intel® Storage Module RMSP3JD160J

Discontinued Products

Intel® Integrated RAID Module RMS3CC040 Intel® Integrated RAID Module RMS3CC080 Intel® Integrated RAID Module RMS3HC080 Intel® Integrated RAID Module RMS3JC080 Intel® RAID Controller RS25AB080 Intel® RAID Controller RS25DB080 Intel® RAID Controller RS25FB044 Intel® RAID Controller RS25GB008 Intel® RAID Controller RS25NB008 Intel® RAID Controller RS25SB008 Intel® RAID Controller RS2BL040 Intel® RAID Controller RS2BL080 Intel® RAID Controller RS2MB044 Intel® RAID Controller RS2PI008 Intel® RAID Controller RS2SG244 Intel® RAID Controller RS2VB040 Intel® RAID Controller RS2VB080 Intel® RAID Controller RS2WC040 Intel® RAID Controller RS2WC080 Intel® RAID Controller RS2WG160 Intel® RAID Controller RS3DC040 Intel® RAID Controller RS3DC080 Intel® RAID Controller RS3FC044 Intel® RAID Controller RS3GC008 Intel® RAID Controller RS3MC044 Intel® RAID Controller RS3SC008 Intel® RAID Controller RS3UC080 Intel® RAID Controller RS3WC080 Intel® RAID Controller RT3WB080 Intel® RAID Controller SASMF8I Intel® RAID Controller SASUC8I Intel® RAID Controller SASWT4I Intel® RAID Controller SRCS16 Intel® RAID Controller SRCS28X Intel® RAID Controller SRCSAS144E Intel® RAID Controller SRCSAS18E Intel® RAID Controller SRCSASBB8I Intel® RAID Controller SRCSASJV Intel® RAID Controller SRCSASLS4I Intel® RAID Controller SRCSASPH16I Intel® RAID Controller SRCSASRB Intel® RAID Controller SRCSATAWB Intel® RAID Controller SRCU32 Intel® RAID Controller SRCU41L Intel® RAID Controller SRCU42E Intel® RAID Controller SRCU42X Intel® RAID Controller SRCZCRX Intel® RAID SSD Cache Controller RCS25ZB040 Intel® RAID SSD Cache Controller RCS25ZB040LX Intel® Server RAID Controller SRCU31L Intel® Server RAID Controller SRCU31LA

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