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Error: "Failed To Connect" While Opening Intel® Application Optimization

Content Type: Error Messages   |   Article ID: 000097206   |   Last Reviewed: 10/10/2024
Description Resolution

Environment

Intel® Application Optimization

Description

Unable to start Intel® Application Optimization downloaded from the Microsoft Store*. A Failed To Connect error appeared while trying to open Intel® Application Optimization.

Fail to Connect error

Resolution

Failed to Connect error message could be a result of one or all below missing components.

  1. Unsupported Intel processors.
  2. The user may not have the correct version of Intel Dynamic Tuning Technology (Intel DTT).
  3. Intel DTT is disabled in BIOS.

Failed to Connect error message could be either a result of an unsupported processor or Intel® Application Optimization has not been enabled in your system. Some remote or virtual desktop applications may also trigger the error message due to a known issue that will be addressed in the next release. 

Note
  • Intel Core Processors 11th generation and older are not supported by Intel® Application Optimization. Intel Application Optimization requires hybrid architecture which is not available in older processors.
  • APO Advanced Mode unlocks limited support to processors with 6 performance-cores and above. All other processors with less than 6 performance-cores are not supported at this this time, even with Advanced Mode.
  • Intel® Application Optimization may appear in some third-party documentation as APO.

Follow the steps below to ensure your system includes all critical components to start Intel® Application Optimization user interface:

  1. Ensure you have a supported Intel® Core™ processor. Find latest list of supported processors in Intel® Application Optimization Overview article. If you need help identifying your processor, Refer to How to Identify My Intel® Processor and its generation. Processors with less than 6 performance-cores are not supported at this this time, even with Advanced Mode.
  2. Verify your system OS is Windows 11*.
  3. Update the BIOS to the latest version. Visit your system manufacturer's website to find the latest version available.
  4. Enable Intel® Dynamic Tuning Technology (Intel® DTT) operation in BIOS. Contact your system manufacturer for assistance.
  5. Update the Intel® DTT driver to the latest version (11405 or newer). Visit your system manufacturer's website to find the latest version available. NOTE: Some system manufacturers may not support Intel® DTT or the latest driver update.
NoteSome system manufacturers may not have the latest Intel® DTT to utilize the Intel® Application Optimization with Advanced Mode. If a version of Intel® DTT 11405 or later is not available, Intel® Application Optimization may not install or may install without Advanced Mode support.

If the issue persists, check your system for remote or virtual desktop applications that may interfere with Intel® Application Optimization. These can be found in Device Manager under Display adapters or turn off Windows Virtual Machine settings underTurn Windows features on or off'.

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