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Intel® System Support Utility (Intel® SSU) Showing Incorrect Processor Family Details

Content Type: Product Information & Documentation   |   Article ID: 000093665   |   Last Reviewed: 02/02/2023

Environment

Intel® System Support Utility (Intel® SSU)

Description

When running the Intel® SSU scan, the processor family detail is showing an incorrect value. Detailed view or saved information file under Processor will show Family as "Intel Core™ i7-2760QM" or "Not Available", depending on the processor.

Screenshot of incorrect value

Resolution

If your Intel® SSU file shows Processor Family as "Intel Core™ i7-2760QM", this is not an indication that there is an error with your system.  In general, the Processor Family item in the Intel® SSU should show a value of "Not Available" for all processors.

All the other fields in the Intel® SSU should reflect the correct values of the system.

Additional information

Download and install Intel® System Support Utility.

 

Related Products

This article applies to 112 products.
Intel Atom® Processor Intel Atom® Processor C Series Intel Atom® Processor D Series Intel Atom® Processor E Series Intel Atom® Processor N Series Intel Atom® Processor S Series Intel Atom® Processor X Series Intel Atom® Processor Z Series Intel® Celeron® Processor Intel® Celeron® Processor 1000 Series Intel® Celeron® Processor 2000 Series Intel® Celeron® Processor 3000 Series Intel® Celeron® Processor 4000 Series Intel® Celeron® Processor 5000 Series Intel® Celeron® Processor G Series Intel® Celeron® Processor J Series Intel® Celeron® Processor N Series Intel® Core™ Processors 10th Generation Intel® Core™ i3 Processors 10th Generation Intel® Core™ i5 Processors 10th Generation Intel® Core™ i7 Processors 10th Generation Intel® Core™ i9 Processors 11th Generation Intel® Core™ i3 Processors 11th Generation Intel® Core™ i5 Processors 11th Generation Intel® Core™ i7 Processors 11th Generation Intel® Core™ i9 Processors 12th Generation Intel® Core™ i3 Processors 12th Generation Intel® Core™ i5 Processors 12th Generation Intel® Core™ i7 Processors 12th Generation Intel® Core™ i9 Processors 13th Generation Intel® Core™ i3 Processors 13th Generation Intel® Core™ i5 Processors 13th Generation Intel® Core™ i7 Processors 13th Generation Intel® Core™ i9 Processors 4th Generation Intel® Core™ i3 Processors 4th Generation Intel® Core™ i5 Processors 4th Generation Intel® Core™ i7 Processors 5th Generation Intel® Core™ M Processors 5th Generation Intel® Core™ i3 Processors 5th Generation Intel® Core™ i5 Processors 5th Generation Intel® Core™ i7 Processors 6th Generation Intel® Core™ i3 Processors 6th Generation Intel® Core™ i5 Processors 6th Generation Intel® Core™ i7 Processors 6th Generation Intel® Core™ m Processors 7th Generation Intel® Core™ i3 Processors 7th Generation Intel® Core™ i5 Processors 7th Generation Intel® Core™ i7 Processors 7th Generation Intel® Core™ m Processors 8th Generation Intel® Core™ i3 Processors 8th Generation Intel® Core™ i5 Processors 8th Generation Intel® Core™ i7 Processors 8th Generation Intel® Core™ i9 Processors 8th Generation Intel® Core™ m Processors 9th Generation Intel® Core™ i3 Processors 9th Generation Intel® Core™ i5 Processors 9th Generation Intel® Core™ i7 Processors 9th Generation Intel® Core™ i9 Processors Intel® Core™ X-series Processors Intel® Core™ Processor N-series Intel® Itanium® Processor Intel® Pentium® Processor Intel® Pentium® Gold Processor Series Intel® Pentium® Processor 1000 Series Intel® Pentium® Processor 2000 Series Intel® Pentium® Processor 3000 Series Intel® Pentium® Processor 4000 Series Intel® Pentium® Processor D Series Intel® Pentium® Processor G Series Intel® Pentium® Processor J Series Intel® Pentium® Processor N Series Intel® Pentium® Silver Processor Series Intel® Processor Intel® Processor N-series Intel® Processor U-series Intel® Quark™ SoC Intel® Xeon® Processors 2nd Gen Intel® Xeon® Scalable Processors 3rd Gen Intel® Xeon® Scalable Processors 4th Gen Intel® Xeon® Scalable Processors Intel® Xeon® E Processor Intel® Xeon® Scalable Processors Intel® Xeon® W Processor Legacy Intel® Xeon® Processors Processor Utilities and Programs Intel® Cryo Cooling Technology Intel® Easy Streaming Wizard Intel® Extreme Tuning Utility (Intel® XTU) Intel® Performance Maximizer Intel® Processor Identification Utility

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