Article ID: 000093665 Content Type: Product Information & Documentation Last Reviewed: 02/02/2023

Intel® System Support Utility (Intel® SSU) Showing Incorrect Processor Family Details

Environment

Intel® System Support Utility (Intel® SSU)

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Summary

Processor Family detail in the Intel® SSU Scan is showing incorrect value for some processors.

Description

When running the Intel® SSU scan, the processor family detail is showing an incorrect value. Detailed view or saved information file under Processor will show Family as "Intel Core™ i7-2760QM" or "Not Available", depending on the processor.

Screenshot of incorrect value

Resolution

If your Intel® SSU file shows Processor Family as "Intel Core™ i7-2760QM", this is not an indication that there is an error with your system.  In general, the Processor Family item in the Intel® SSU should show a value of "Not Available" for all processors.

All the other fields in the Intel® SSU should reflect the correct values of the system.

Additional information

Download and install Intel® System Support Utility.

 

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