What to Do If Intel® Optane™ Memory Is Not Recognized in BIOS

The Intel® Optane™ Memory H10 module stopped working after a system failure, and now it is not recognized during the Windows* installation, not even in the system BIOS.

If the unit is not recognized in the system BIOS, it is important to consider the following:

• Review the necessary BIOS settings with the system manufacturer, or the available platform documentation.
• Test the unit in a different M.2 port in the same system, or in a different system (if available).
• If the unit has been confirmed to be defective, review the possibility of a warranty replacement with the system manufacturer (OEM), place of purchase, or contact Intel Customer Support for further assistance.

If the Intel® Optane™ Memory is recognized in BIOS but not at the OS level, try the suggestions in the below articles:

• Resolve Detection Issues with Intel® Optane™ Memory
• Troubleshoot Detection Issues with the Intel® Optane™ Memory H Series