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Intel® NUC Hangs, Mouse Still Moves

Content Type: Troubleshooting | Article ID: 000089015 | Last Reviewed: 03/27/2023

Description Resolution

Windows® 10, 64-bit*

Description

Intel® NUC hangs up to several times per day.
Only the cursor moves on the screen with the mouse movement.
The machine is unresponsive and the only recovery path is to reboot the machine.

Some items that may resolve the issue.

Update the BIOS to latest version.
Re-Install the OS.
Install Intel DSA and update the drivers.
Run Windows update.
Try using a different SSD.
Try using different memory.
Plug the webcam, keyboard, and mouse dongle directly into the NUC and not using the monitor’s USB hub capability.

This article applies to 32 products.

Intel® NUC Kit with 5th Generation Intel® Core™ Processors Intel® NUC Kit with 6th Generation Intel® Core™ Processors Intel® NUC Kit with Intel® Atom® Processors Intel® NUC Kit with Intel® Celeron® Processors Intel® NUC Kit with Intel® Pentium® Processors Legacy Intel® NUC Kits

Intel® NUC Kit NUC5i3MYHE Intel® NUC Kit NUC5i3RYH Intel® NUC Kit NUC5i3RYHS Intel® NUC Kit NUC5i3RYHSN Intel® NUC Kit NUC5i3RYK Intel® NUC Kit NUC5i5MYHE Intel® NUC Kit NUC5i5RYH Intel® NUC Kit NUC5i5RYHS Intel® NUC Kit NUC5i5RYK Intel® NUC Kit NUC5i7RYH Intel® NUC Kit NUC6i3SYH Intel® NUC Kit NUC6i3SYK Intel® NUC Kit NUC6i5SYH Intel® NUC Kit NUC6i5SYK Intel® NUC Kit NUC6i7KYK Intel® NUC Kit DE3815TYKHE Intel® NUC Kit NUC6CAYH Intel® NUC Kit D34010WYK Intel® NUC Kit D34010WYKH Intel® NUC Kit D54250WYK Intel® NUC Kit D54250WYKH Intel® NUC Kit DC3217BY Intel® NUC Kit DC3217IYE Intel® NUC Kit DC53427HYE Intel® NUC Kit DCCP847DYE Intel® NUC Kit DN2820FYKH

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