Article ID: 000059624 Content Type: Troubleshooting Last Reviewed: 08/06/2021

Blue Screen (BSOD) "Bad System Config Info" Error Prompts after Installing Intel® Optane™ Memory

Environment

windows1064bit

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Summary

Steps to resolve the BSOD issue after connecting Intel® Optane™ memory in a new system

Description

After the operating system (OS) installation, the system is unable to boot due to BSOD with the error Bad System Config Info.

Resolution

This error message can be caused due to a corrupted OS image. It is recommended to reinstall the OS while having the Intel® Optane™ memory connected to the system. Back up all data before doing the OS reinstallation.  

  • Note: Be sure not to select Intel® Optane™ Memory as the OS target device during the installation.

Related Products

This article applies to 2 products