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How Do I Unlock the Intel® SSD if the Password Was Forgotten?

Content Type: Troubleshooting   |   Article ID: 000039058   |   Last Reviewed: 05/04/2022

Description

The drive is locked and it is asking for a password to access its data.

Resolution

When a drive is password-protected, the data cannot be accessed unless the right password is entered. Intel does not have a way to recover the password. In scenarios where the password was forgotten, the following recommendations can be tried to unlock the drive. However the data will be lost.

  • Contact the system vendor or the developer of the application originally used to enable the password protection. They may have specific password recovery steps.
  • Perform a low level format to erase all data in the drive. This might unlock the drive and set it into factory state allowing you to access the drive again. However all data will be lost.