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How to Resolve Issue with Black Screen While Using the System with Integrated Graphics

Content Type: Install & Setup   |   Article ID: 000036761   |   Last Reviewed: 05/05/2023

Environment

Operating System

Windows 11* Family, Windows® 10, 64-bit*

Description

Unable to resolve black screen while using the system. 

Resolution

black screen

Try the followings tips:

  • Check if the screen is not on sleep mode.
  • Check cable connection of the monitor and the one connected to the system to ensure proper connection.
  • Use another monitor that is known to be working to exclude monitor issue.
  • Use graphics card if you have a processor with the suffix line ending with the letter "F".
  • Check if your BIOS is up to date.

When the system is up, be sure to load the latest driver for the display.

  • Click the Windows* key and type Device Manager.
  • Click Display adapters.
  • Right-click the graphics device.
  • Click Update driver.

    If the issue is not resolved, we recommend contacting the system manufacturer for customized drivers. See Computer Manufacturer Support Websites.

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