Intel® Optane™ Memory and Storage Management Application Shows Message "At risk (SMART event)"

• SATA SSD connected to a certain controller and a certain port is presenting problems and indicating an SMART event. For example, SATA SSD on Controller 0, Port 2: At risk (SMART event).
• Intel® Optane™ Memory showing error At risk (SMART event).
• Error message reported: Attention Required: One of your disks is at risk (SMART event). Please open Intel® Optane™ Memory and Storage Management application for details.

The message is informing the user that a potential problem has been detected in the Solid-State Drive (SSD), the Intel® Optane™ Memory or the application, and how it communicates with the system.

This notification is typically the result of a standard health monitoring system (SMART) that may have detected an issue with a storage device in the system being managed by the Intel® Rapid Storage Technology (Intel® RST) driver/controller. It could also be the application not being able to detect RAID or Intel® Optane Memory volumes it was expecting.

Read through all of the tips below before proceeding:

• For SSDs and HDDs:

  • Some system and SSD manufacturers have included an option to test and fix SSD integrity.
    • An option may be available in the system BIOS to test the integrity of an SSD. Check with the system vendor to confirm if this is available to test/fix storage devices.
    • Check with the storage drive vendor for a tool that can run diagnostics on the drive. Intel, for example, provides the Intel Memory and Storage Tool.
    • Utilities in the Windows* OS are also available. Refer to How to Check and Repair Your System Disk Drives for Integrity Issues for additional instructions.

• For Intel® Optane™ Memory:

  1. Next to the message At risk (SMART event) is a hyperlink in parentheses, Suppress SMART. Clicking this option will disable the Intel® Optane™ Memory.
  2. Once the Intel® Optane™ Memory is disabled access Command Prompt and clean the Intel® Optane™ Memory.
     1. Open an Administrator Command Prompt. (Click on the start menu icon, type Command Prompt and select Run as administrator).
     2. Type diskpart and press Enter.
     3. Type list disk to display a list of your connected storage devices. Here you should be able to see the Intel Optane memory module. Note the disk number.
     4. Type Select Disk # and press Enter. Make sure to adjust to match the disk number displayed for your module.
     5. Type Clean and press Enter. Diskpart will proceed to low-level format the memory module. Once the command completes the command prompt may be closed.
  3. Reboot the system, access again the Intel® Optane Memory and Storage Management application and enable the Intel® Optane™ Memory.