Summary
Provides steps to uninstall and reinstall Intel® Extreme Tuning Utility (Intel® XTU) when getting an installation error.
Description
- Getting an error while installing the Intel® Extreme Tuning Utility (Intel® XTU) Application.
- How to uninstall the Intel® Extreme Tuning Utility (Intel® XTU) Application.
Resolution
These are the steps to completely uninstall the Intel® Extreme Tuning Utility:
Try these two steps first.
- Uninstall the Intel® Extreme Tuning Utility.
- Use Windows* Apps > Installed apps.
- Search for Intel® Extreme Tuning Utility.
- Click uninstall.
- Open the Task Manager.
- Check under Processes for XtuService.
- If found, click End Task.
If the issue persists, read the note below and proceed to the steps below to completely remove the Intel® Extreme Tuning Utility.
Note | Please be aware that other applications may depend on XtuService, and their presence on the system may be the reason that XtuService is still installed after XTU is uninstalled. Deleting XtuService in this case may cause other programs to stop working. |
- Open Windows* Command Prompt as an admin (Run as administrator) and enter: "sc delete XTU3SERVICE".
- Delete any folder named Intel® XTU from these locations: C:\Program Files\Intel and C:\ProgramData\Intel. Notice that ProgramData folder may be hidden.
- Delete the folder named Intel Telemetry under C:\ProgramData.
- You may want to reboot your system (optional).
Download and install the Intel® XTU application.