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No Display on HDMI/DisplayPort on Intel® NUC

Content Type: Troubleshooting   |   Article ID: 000028023   |   Last Reviewed: 05/30/2023
Description Resolution

Description

No signal when connecting the Intel® NUC to a display using the HDMI port or the DisplayPort.

Resolution

This issue can be caused by a number of factors and components of your system. Try the following troubleshooting operations to help determine the solution to the issue:

Note

If you've tried all the steps listed below and you still don't get the monitors to work, Intel Customer Support can help. Click Contact Support in the banner near the bottom of the page to get additional assistance. Be ready to explain the steps you tried.

  1. Try to unplug/plug in the display cable(s):
    1. Unplug HDMI/DisplayPort cable from the NUC.
    2. Turn off the system.
    3. Plug in HDMI/DisplayPort cable directly to the system (no dongles/adapters).
    4. Turn on the system.
  2. Test a different video cable. We recommend testing the video cable from the other working system, which doesn't have this issue.
  3. Test different video port on your NUC (DisplayPort (DP), Thunderbolt, another HDMI port).
  4. Test the monitor. To identify if there is a compatibility issue with your display, try connecting the Intel NUC to a different monitor or television, which was working before.
  5. Try pressing Shift + FN + F10.

If you are able to get one of the display outputs on the NUC to function, try the following to resolve the issue with the HDMI/DisplayPort connection that is not working

  1. Update the graphics driver for your Intel® NUC.  Search for the model of your system on Download Center.
    1. You can also check the update via the Intel Driver Support Assistant.
  2. Update your BIOS to the latest version, instructions found here
    1. Visual BIOS instructions (systems shipped until 2019)
    2. Aptio V BIOS instructions (systems shipped after 2019)
  3. Update your Operating System. Try Updating Windows* to the latest version.

Related Products

This article applies to 37 products.
Intel® NUC Kit with 5th Generation Intel® Core™ Processors Intel® NUC Kit with 6th Generation Intel® Core™ Processors Intel® NUC Kit with Intel® Atom® Processors Intel® NUC Kit with Intel® Celeron® Processors Intel® NUC Kit with Intel® Pentium® Processors Legacy Intel® NUC Kits Intel® NUC 8 Enthusiast, a Mini PC with Windows 10 Home - NUC8i7HVKVAW Intel® NUC 8 Mainstream-G mini PC (NUC8i3INH) Intel® NUC Mini PC with Intel® Celeron® Processors Intel® NUC Mini PC with Intel® Pentium® Processors

Discontinued Products

Intel® NUC Kit NUC5i3MYHE Intel® NUC Kit NUC5i3RYH Intel® NUC Kit NUC5i3RYHS Intel® NUC Kit NUC5i3RYHSN Intel® NUC Kit NUC5i3RYK Intel® NUC Kit NUC5i5MYHE Intel® NUC Kit NUC5i5RYH Intel® NUC Kit NUC5i5RYHS Intel® NUC Kit NUC5i5RYK Intel® NUC Kit NUC5i7RYH Intel® NUC Kit NUC6i3SYH Intel® NUC Kit NUC6i3SYK Intel® NUC Kit NUC6i5SYH Intel® NUC Kit NUC6i5SYK Intel® NUC Kit NUC6i7KYK Intel® NUC Kit DE3815TYKHE Intel® NUC Kit NUC6CAYH Intel® NUC Kit D34010WYK Intel® NUC Kit D34010WYKH Intel® NUC Kit D54250WYK Intel® NUC Kit D54250WYKH Intel® NUC Kit DC3217BY Intel® NUC Kit DC3217IYE Intel® NUC Kit DC53427HYE Intel® NUC Kit DCCP847DYE Intel® NUC Kit DN2820FYKH Intel® NUC Kit NUC5PGYH

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