Intel® Driver & Support Assistant (Intel® DSA) Results in “Sorry, Something Went Wrong While Trying to Scan” or Endless Scan

When initiating an Intel® DSA scan, the result is an error message stating: Sorry, something went wrong while trying to scan or results in an endless scan action, follow the suggestions below.

If the scan results in a message of: No Supported Driver available, this means there aren't any Intel drivers or Intel software versions available for your system.

Recommended Method - Check Intel® DSA service

1. Ensure both the Intel® DSA Service and Intel® DSA Updater service show the status of Running.
   • In Windows* Search, type Services, and scroll to find Intel® Driver & Support Assistant.
   • Confirm the Status shows Running; if it isn't running, then start the service, if necessary, by right-clicking and choosing Start.
   • If the Status shows Running, restart both services by right-clicking and choosing Restart.
2. Check to see if any Windows* updates are pending.
3. Restart the system.

These are additional steps that can be taken if the Intel® DSA scan still isn't working correctly.

1. Clear the browser cache and close the browser.
2. Try rescanning Intel® Driver & Support Assistant (Intel® DSA), ensuring the browser being used is Firefox, Chrome, or Edge/ Legacy Edge (version 44.17763/18.17763 or newer).
3. Try disabling your Ad Blocking extensions and privacy-related extensions on the Intel® Driver & Support Assistant (Intel® DSA) webpage.
4. Open an Administrator Command Prompt or PowerShell window (you can do this by right-clicking on the Start button and selecting the corresponding option). In the command prompt or PowerShell window, enter the following commands one by one:
   1. netsh http add iplisten 127.0.0.1
   2. net stop DSAService && net start DSAService

If this doesn't result in the Intel® DSA scan working correctly, try the following:

1. Uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) tool in the system using the Uninstaller tool.
2. Download and install the latest Intel® DSA version.

If you're using OEM (Original Equipment Manufacturer) devices such as laptops and tablets, contact the system manufacturer for any customized drivers. Intel® DSA only offers generic Intel® drivers.