Steps to re-enable Intel® Driver & Support Assistant (Intel® DSA) to scan correctly when resulting in an error message "Sorry, Something Went Wrong While Trying to Scan" or is stuck in an endless scan behavior
When initiating an Intel® DSA scan, the result is an error message stating: Sorry, something went wrong while trying to scan or results in an endless scan action, follow the suggestions below.
If the scan results in a message of: No Supported Driver available, this means there aren't any Intel drivers or Intel software versions available for your system.
Recommended Method - Check Intel® DSA service
- Ensure both the Intel® DSA Service and Intel® DSA Updater service show the status of Running.
- In Windows* Search, type Services, and scroll to find Intel® Driver & Support Assistant.
- Confirm the Status shows Running; if it isn't running, then start the service, if necessary, by right-clicking and choosing Start.
- If the Status shows Running, restart both services by right-clicking and choosing Restart.
- Check to see if any Windows* updates are pending.
- Restart the system.
These are additional steps that can be taken if the Intel® DSA scan still isn't working correctly.
- Clear the browser cache and close the browser.
- Try rescanning Intel® Driver & Support Assistant (Intel® DSA), ensuring the browser being used is Firefox, Chrome, or Edge/ Legacy Edge (version 44.17763/18.17763 or newer).
- Try disabling your Ad Blocking extensions and privacy-related extensions on the Intel® Driver & Support Assistant (Intel® DSA) webpage.
- Open an Administrator Command Prompt or PowerShell window (you can do this by right-clicking on the Start button and selecting the corresponding option). In the command prompt or PowerShell window, enter the following commands one by one:
- netsh http add iplisten 127.0.0.1
- net stop DSAService && net start DSAService
If this doesn't result in the Intel® DSA scan working correctly, try the following:
- Uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) tool in the system using the Uninstaller tool.
- Download and install the latest Intel® DSA version.
| Note |
When Intel® DSA cannot detect your device, it's due to the following reasons:
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| Note |
This application is supported on Microsoft Windows 7*, Windows 8*, Windows 8.1*, Windows® 10, and Windows 11* using Chrome*, Firefox*, or Edge* Legacy (version 44.17763/18.17763 or newer). Find out how to check your version of Edge. Internet Explorer* is not a supported browser for Intel® Driver & Support Assistant (Intel® DSA) anymore due to security enhancements made to the app. |
If you're using OEM (Original Equipment Manufacturer) devices such as laptops and tablets, contact the system manufacturer for any customized drivers. Intel® DSA only offers generic Intel® drivers.