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The Intel® System Support Utility scans for system and device information to assist with customer support troubleshooting. You can view the information, save it to a file, or attach the file to a support web ticket.
Operating System (IA32 and X64)
Windows Server 2008* R2
Windows Server 2012* R2
Windows® 10
Windows 8.1*
Windows 8*
Windows 7*
Windows Server 2016*
Windows Server 2019*
Windows 11
Windows Server 2022
Windows Server 2025
Linux* Red Hat Enterprise Linux 6.7
Linux Red Hat Enterprise Linux 7.2
Linux SLES 11 SP4
Linux SLES 12 SP1
Ubuntu* 16.04.1
Intel® System Support Utility scans for system and device information. This Information includes details about BIOS/platform, display, memory, motherboard, networking, operating system, processor, and storage.
No. The Intel® System Support Utility only collects system and device information. Intel is committed to protecting your privacy. See our Privacy Notice for more information.
Yes, you can save the scan to a file. You can choose to share the file with Intel Customer Support to help them gather information about your system and devices allowing for more efficient troubleshooting of issues you may be experiencing.
Yes, the saved scan file is in text format. You can view the contents of the file by opening it in most text editors and most browsers. Open the saved scan file in Intel® System Support Utility for better viewing of the information.
The term Not Available is displayed any time the Intel® System Support Utility is not able to scan the information or settings associated with the device.
No. The Intel® System Support Utility is a stand-alone application and does not require installation. You can download Intel® System Support Utility here.
No. An Internet connection is only required if you want to e-mail the scan file or if you want to attach the file to an Intel Customer Support web ticket.
Yes. You can scan and save a report about one computer and view the report on another.
Scan time depends on the number of devices on a system and the amount of information that Intel® System Support Utility is collecting. Running Intel® System Support Utility on a system with multiple network adapters and other devices increases the time it takes to complete the scan. You can perform a selective scan (for example, only select Networking); however, it is recommended to perform a full scan in most cases.
No. Intel® System Support Utility is a standalone application and does not require installation. The only traces of the Intel® System Support Utility are the saved scan file and the SSU.exe, both of which can be deleted.
Yes. Access the Intel® System Support Utility for Linux* and review the Release Notes (also downloadable) for complete usage instructions.