Skip To Main Content
Support Knowledge Base

Report for Intel® Graphics Drivers

Content Type: Install & Setup   |   Article ID: 000005848   |   Last Reviewed: 02/11/2025

Follow these steps to generate an Intel® Graphics Driver report for the Intel® Graphics Control Panel or the Intel® Graphics Command Center. You can include this report when sending a Technical Support email form.

Click or the topic for details:

Intel Graphics Command Center (Intel GCC)

Step 1: Open the Intel Graphics Command Center

  • Windows Start Menu Method: From the Windows Start Menu, search for Intel Graphics Command Center. Double click the Intel® Graphics Command Center icon.
  • Hotkey Method: Press Ctrl + Alt + F1 to directly open up the application.
Note

The default hotkey to open the Intel GCC is Ctrl + Alt + F1. Hotkey combinations can be modified. Confirm the currently set hotkey combination for the Intel GCC in the System tab under Hotkeys.

Step 2: Locate and save the graphics driver report

    1. Navigate to the Support tab
    2. Select System Diagnostic
    3. Click Generate Report
    4. Select Save and name the output file.

    Graphics Command Center

    Figure 4: The Intel graphics driver report as seen in the Intel® Graphics Command Center.

    Step 3: Upload the graphics driver report to an email form (or other)

    1. Open the text file you just saved.
    2. Press the Ctrl+A keys to highlight all text (click into the text if you have not already).
    3. Press the Ctrl+C keys to copy the highlighted text.
    4. Return to the email form in your web browser. Click inside the box below the field A graphics diagnostic report can be pasted into the space below.
    5. Press the Ctrl+V keys to paste the contents of the text into that space.
    6. The diagnostic report is now displayed in the form.
    Note

    If you are unable to follow the steps due to missing selections or other issues, your computer may:

    • Have an out-of-date driver
    • Have a customized computer manufacturer driver
    • Not have an Intel® Graphics Controller.
    Contact your computer manufacturer or motherboard manufacturer to get the latest graphics drivers for your computer.

     

    Intel Graphics Control Panel

    Step 1: Open the Control Panel for Intel® Graphics

    • Windows Start Menu Method: From the Windows Start Menu, search for Intel Graphics Control Panel. Double click the Intel® Graphics Control Panel icon.
    • Hotkey method: Press Ctrl + Alt + F12 to directly open up the application. Select Advanced Mode if prompted.
    • Desktop method: Right-click your desktop and select Graphics Properties.
    Note

    If you do not see Graphics Properties, or are unable to open the Control Panel, see How To Open The Intel Graphics Control Panel.

    If you see a prompt to select Basic Mode, Advanced Mode, or Wizard Mode, select Advanced Mode and then click OK.

    Step 2: Locate and save the graphics driver report

    Every so often, there is a new version of the Control Panel released. They have radically different styles and appearances, and sometimes completely different methods for locating the driver report. First, identify which version you are using. Then follow the steps to locate your driver report:

    • Latest: Intel® HD Graphics Control Panel
      1. Select Options.
      2. Select the dropdown and choose Information Center.
      3. Select Save and name the output file.

      The Intel graphics driver report as seen in the Intel® HD Graphics Control Panel.
      Figure 1: The Intel graphics driver report as seen in the Intel® HD Graphics Control Panel.

    • Previous: Intel® Graphics and Media Control Panel
      1. Select Options and Support.
      2. Select Information Center.
      3. Select Save and name the output file.

      The Intel graphics driver report as seen in the Intel® Graphics and Media Control Panel.
      Figure 2: The Intel graphics driver report as seen in the Intel® Graphics and Media Control Panel.

    • Older: Intel® Graphics Media Accelerator Driver
      1. Select either the Information button in the bottom left, or the ( i ) button in the top right.
      2. Select Save To File and name the output file.

      The Intel graphics driver report as seen in the Intel® Graphics Media Accelerator Driver.
      Figure 3: The Intel graphics driver report as seen in the Intel® Graphics Media Accelerator Driver.

    Step 3: Upload the graphics driver report to an email form (or other)

    1. Open the text file you just saved.
    2. Press the Ctrl+A keys to highlight all text (click into the text if you have not already).
    3. Press the Ctrl+C keys to copy the highlighted text.
    4. Return to the email form in your web browser. Click inside the box below the field A graphics diagnostic report can be pasted into the space below.
    5. Press the Ctrl+V keys to paste the contents of the text into that space.
    6. The diagnostic report is now displayed in the form.
    Note

    If you are unable to follow the steps due to missing selections or other issues, your computer may:

    • Have an out-of-date driver
    • Have a customized computer manufacturer driver
    • Not have an Intel® Graphics Controller.
    Contact your computer manufacturer or motherboard manufacturer to get the latest graphics drivers for your computer.

     

    Related Products

    This article applies to 129 products.
    Intel® HD Graphics 5300 Other Graphics Intel® Arc™ A370M Graphics Intel® Arc™ B-Series Graphics Intel® HD Graphics 5500 Intel® UHD Graphics Family Intel® UHD Graphics for 11th Gen Intel® Processors Data Center GPU Intel® UHD Graphics 770 Intel® UHD Graphics 610 Intel® HD Graphics 6000 Intel® Graphics for Intel® Core™ Ultra processors (Series 2) Intel® UHD Graphics 630 Intel® UHD Graphics 710 Intel® Iris® Graphics 6100 Legacy Graphics Intel® Arc™ A770 Graphics (16GB) Intel® Arc™ Pro A60M Graphics Intel® UHD Graphics P750 Intel® Iris® Pro Graphics Family Intel® Arc™ A350M Graphics Intel® Data Center GPU Max 1100 Intel® Arc™ A-Series Graphics Intel® Data Center GPU Flex 140 Intel® HD Graphics 505 Intel® Arc™ A570M Graphics Intel® Arc™ Pro A40 Graphics Intel® Iris® Xe MAX Dedicated Graphics Family Intel® Iris® Pro Graphics 6200 Intel® Arc™ Graphics Intel® Arc™ 140V GPU Intel® UHD Graphics 605 Intel® Iris® Plus Graphics 645 Radeon™ RX Vega M GH Graphics Intel® UHD Graphics for 10th Gen Intel® Processors Intel® Iris® Xe Dedicated Graphics Family Intel® Arc™ graphics for Intel® Core™ Ultra processors (Series 1) Intel® Arc™ 130V GPU Intel® Arc™ Pro A30M Graphics Intel® Iris® Plus Graphics Family Intel® Arc™ A530M Graphics Intel® Iris® Xe Graphics eligible Intel® UHD Graphics 615 Intel® Arc™ Pro A50 Graphics Intel® UHD Graphics 750 Intel® Arc™ A380 Graphics Intel® Graphics Intel® Data Center GPU Max Series Radeon™ RX Vega M GL Graphics Intel® Iris® Graphics Family Intel® Iris® Plus Graphics 655 Intel® UHD Graphics for 12th Gen Intel® Processors Intel® Data Center GPU Flex Series Intel® Data Center GPU Flex 170 Intel® Iris® Xe Graphics Intel® UHD Graphics 620 Intel® HD Graphics Family Intel® Iris® Xe Graphics Family Intel® UHD Graphics 617 Intel® HD Graphics 510 Intel® Arc™ Pro A-Series Graphics Intel® Arc™ B570 Graphics Intel® Arc™ Pro A60 Graphics Intel® Arc™ A750 Graphics Intel® Arc™ Dedicated Graphics Family Processor Graphics Intel® Iris® Xe MAX Graphics Intel® UHD Graphics 730 Intel® Arc™ B580 Graphics Intel® Arc™ Pro Dedicated Graphics Family Intel® Arc™ A580 Graphics Intel® Arc™ A770 Graphics (8GB) Intel® HD Graphics for Previous Generation Intel® Processors Intel® HD Graphics 500 Intel® Graphics for Intel® Core™ Ultra processors (Series 1)

    Discontinued Products

    Intel® HD Graphics 4000 Graphics Drivers for Intel® 82845G Graphics Controller Graphics Drivers for Intel® Q43 Express Chipset Intel® HD Graphics 520 Graphics Drivers for Intel® 82865G Graphics and Memory Controller Hub (GMCH) Intel® Iris® Plus Graphics 640 Graphics Drivers for Mobile Intel® 915GM/GMS, 910GML Express Chipset Family Graphics Drivers for Intel® 82915G/82910GL Express Chipset Family Intel® HD Graphics 4200 Graphics Drivers for Mobile Intel® 965 Express Chipset Family Intel® HD Graphics 615 Intel® HD Graphics 630 Graphics Drivers for Mobile Intel® 4 Series Express Chipset Family Intel® HD Graphics 4400 Intel® HD Graphics 515 Graphics Drivers for Intel® Q35 Express Chipset Intel® Iris® Plus Graphics 650 Intel® HD Graphics 4600 Intel® Graphics Media Accelerator 600 (Intel® GMA 600) Graphics Drivers for Intel® Q33 Express Chipset Graphics Drivers for Intel® 82Q963 Graphics and Memory Controller Hub (GMCH) Intel® Iris® Graphics 550 Graphics Drivers for Intel® 82945G Express Chipset Graphics Drivers for Intel® G41 Express Chipset Intel® HD Graphics P630 Intel® HD Graphics 610 Graphics Drivers for Intel® 82852/82855 Graphics Controller Family Graphics Drivers for Intel® Q45 Express Chipset Intel® Iris® Pro Graphics 5200 Intel® HD Graphics 2000 Intel® HD Graphics 2500 Graphics Drivers for Intel® G35 Express Chipset Graphics Drivers for Intel® G31 Express Chipset Intel® HD Graphics 530 Graphics Drivers for Intel® 82Q965 Graphics and Memory Controller Hub (GMCH) Intel® HD Graphics 3000 Intel® HD Graphics 620 Graphics Drivers for Intel® 82810 Graphics and Memory Controller Hub (GMCH) Intel® Iris® Graphics 5100 Intel® Iris® Graphics 540 Graphics Drivers for Intel® B43 Express Chipset Graphics Drivers for Intel® G43 Express Chipset Graphics Drivers for Intel® G33 Express Chipset Graphics Drivers for Intel® G45 Express Chipset Intel® Graphics Media Accelerator 3600 Series Graphics Drivers for Intel® 82946GZ Graphics Controller Graphics Drivers for Intel® 82G965 Graphics and Memory Controller Hub (GMCH) Intel® HD Graphics 5000 Intel® Graphics Media Accelerator 3150 (Intel® GMA 3150) Graphics Drivers for Mobile Intel® 945GM Express Chipset Family Graphics Drivers for Intel® 82830M Graphics and Memory Controller Hub (GMCH) Intel® Iris® Pro Graphics 580 Intel® Graphics Media Accelerator 500 (Intel® GMA 500) Graphics Drivers for Intel® 82815 Graphics Controller

    Need more help?

    Contact support
    Contact support