Troubleshooting Tips for Intel® Virtual RAID on CPU (Intel® VROC) in Windows* Environments

The following information will address some of the basic troubleshooting tips that can be used to diagnose and possibly self-treat a handful of issues.

System Report

Troubleshooting issues on a system may be required. One of the tools that is helpful in doing so is called System Report. Follow the below steps to generate a System Report:

1. Open the Intel® VROC Graphical User Interface (GUI) application.
2. Navigate to the System Report section. You will see a new screen showing the data regarding all items active on the system, including controllers, volumes, and drives. This states the status and activity for all functions related to Intel® VROC.

    

   

3. Click Save to export the report to a text file. Windows* will allow the user to select where to save the file. The default location is in the user's Documents folder. This may be altered at the user's discretion. The System Report file can be shared with an Intel Customer Support representative to review the data during a troubleshooting phase.

    

   

Help Page

The Intel® VROC GUI includes a Help section marked with a white "?". Clicking on this option brings a new window to the forefront of the screen where the user can find brief descriptions of the overall functionlity of Intel® VROC capabilities and associated devices as well as troubleshooting tips for common issues.

Drive States and Recovery

Refer to the resources below to learn about how to resolve the most common issues that may occur while using the Intel® VROC GUI application.

Troubleshooting Using the UEFI Shell

There are two tools available within the Pre-OS kit that can be used to troubleshoot issues. These two tools are within the efi_standalone_VROC_rs folder inside the Intel® VROC package for Windows*. The first tool is HWKeyCheckVROCRS.efi and the second one is RCmpVROC.efi. Copy these tools to a USB drive and execute them from a UEFI shell. All media will be attached to a mapped thumb drive. The examples below show that the media was mapped as FS0:\. To change from the starting location to the thumb drive FS0, type FS0:\ and press Enter. The command will list all files within the directory tree. The command map –r will allow you to return back to all mapped drives and try a different thumb drive if more than one is mapped. 

HWKeyCheckVROCRS.efi

This tool is used to determine if the system is able to detect the presence of a hardware upgrade key plugged into the motherboard.

If there is no key installed, the output will look as follows:

If there is a hardware key installed, the output will look as follows:

RCmpVROC.efi

This tool is used to send system information to a text file from within the UEFI shell to the connected thumb drive. If you need this file to be saved elsewhere, you will have to direct the output to that location.