Scenarios when you may need to reset your Intel authentication include but are not limited to:
- Changed/lost phone and need to set up Multi-Factor Authentication (MFA) again.
- Updated the phone number and can no longer access Intel websites.
- Reinstalled the Authenticator App but still not receiving any authentication code.
- Authentication/ multi-factor authentication code is not working..
- Error message prompt: Your account is incorrectly configured, please contact the help desk.
- Receiving message prompt: Verify your identity.
Resolution
Reset your Multi-Factor Authentication (MFA) leads to the reset application.
Below is a guide through the reset process:
- Go to the Reset your Multi-Factor Authentication (MFA) application.
- A welcome screen appears, click Sign-In
- Enter your registered email address, then click Next
- A code will be sent to your registered email address. Enter the code, click Sign-In. Click Resend email if you did not receive the code.
- Open your email and click the link to reset MFA.
| Note | If you have logged out from your browser, you will be asked to Sign-in. |
- Your MFA reset is complete. Sign-In as you normally would.
For additional information and support, visit our FAQ page or review the related articles.