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Error: "Custom Resolution is Not Supported on Internal Displays" in Intel® Graphics Command Center

Content Type: Product Information & Documentation   |   Article ID: 000057537   |   Last Reviewed: 07/07/2022
Description Resolution

Environment

Operating System

Windows® 10*
6th Generation or newer processors using Intel® integrated graphics Windows® 10 April 2018 Update or newer Intel Graphics Command Center Internal display such as a laptop screen

Description

  • The Custom Resolution option no longer appears in the Intel® Graphics Command Center (Intel® GCC)
  • Receiving message after clicking the Custom Resolution button in Intel® GCC: Custom Resolution is not supported on Internal Displays

Resolution

Previous versions of the Intel Graphics Command Center showed the Custom Resolution setting for internal displays but did not actually allow a custom resolution to be applied, therefore the Custom Resolution setting was removed. This is considered to be expected behavior.

Intel cannot and never has been able to extend support for custom resolutions on internal driver displays due to hardware limitations.

Related Products

This article applies to 3 products.
Intel® UHD Graphics for 11th Gen Intel® Processors Intel® UHD Graphics 730 Intel® Iris® Xe Graphics

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