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QuickSync is no longer working after installing DCH graphics driver

Content Type: Troubleshooting   |   Article ID: 000035681   |   Last Reviewed: 07/23/2021

Environment

Operating System

windows1064bit
Graphics driver version: DCH 25.20.100.6444 or newer. Issue observed on applications such as Handbrake, Vegas Pro 15 or PowerDirector 16

Description

Quick Sync no longer works on computers using Hybrid graphics and latest DCH drivers

Resolution

The Intel® Media SDK 2018R2 (or newer) software development tool contains a fix for this issue.

  • This is not a driver update but rather the software used by application developers to program and optimize their code for Intel hardware
  • For consumers using an affected application, Intel recommends contacting the application developer to report this issue to them
    • The application developer would need to rebuild their software using the latest Intel® Media SDK (2018R2 or newer)

 

Example: Handbrake version 1.2.2 already introduces a fix for this issue.

 

Find more information in Frequently Asked Questions about Windows* DCH Drivers for Intel® Graphics

 

Additional information

The issue starts with the Intel® Media SDK dispatcher and current changes forced by Windows UWP.

The applications affected by this issue should be rebuilt using Intel® Media SDK 2018R2 or newer.

 

Visit this forum QuickSync functionality broken with DCH driver

Related Products

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