Summary
Steps to resolve a processor's performance issue
Description
While running a program application, the clock rate drops and the CPU (Central Processing Unit) utilization bursts to 100 percent. I ran the Intel® PDT (Intel® Processor Diagnostic Tool) test and it passed.
Resolution
Perform the following steps:
- Reset system to factory default.
- Re-install the operating system.
| Note | You may need to contact your computer/system manufacturer for the detailed steps on how to reset or reinstall the operating system, as steps to perform these may differ from system to system. |
Additional information
The purpose of the Intel® Processor Diagnostic Tool is to verify the functionality of an Intel® Microprocessor. The diagnostic tool checks for brand identification, verifies the processor operating frequency, tests specific processor features, and performs a stress test on the processor.