Article ID: 000091802 Content Type: Troubleshooting Last Reviewed: 08/16/2023

Why does a dialog box pop up stating “Another instance of System Console appears to be running with title: SystemConsole” when relaunching the F-Tile Transceiver Toolkit in the Intel® Quartus® Prime Pro Edition Software version 22.1 for Windows OS?

Environment

  • Intel® Quartus® Prime Pro Edition
  • Windows 11* Family, Windows® 10 family

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    Description

    After exiting the Transceiver Toolkit and then relaunching it, a dialog box pops up stating “Another instance of System Console appears to be running with title: SystemConsole”. The device also can’t be reprogrammed over JTAG unless the board is powered down and turned back on.
    This happens due to the process “quartus_py.exe” not being terminated properly upon exiting the System Console. 

    Resolution

    This problem is fixed beginning with the Intel® Quartus® Prime Pro Edition Software version 22.3.
    To work around this problem in the Intel® Quartus® Prime Pro Edition Software version 22.1 or earlier, manually terminate the process “quartus_py.exe” before relaunching the System Console.
    To do this, start the Task Manager of Windows and locate “quartus_py.exe” under the “Processes” tab, then click “End Task”.

     

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