Article ID: 000091581 Content Type: Troubleshooting Last Reviewed: 07/19/2022

Why does the Remote System Upgrade fail to load the factory configuration image after an application configuration error in Intel® Arria® 10 device and Intel® Cyclone® 10 GX device?

Environment

  • Intel® Quartus® Prime Pro Edition
    • BUILT IN - ARTICLE INTRO SECOND COMPONENT
    Description

    Due to a hardware limitation in the Intel® Arria® 10 device and Intel® Cyclone® 10 GX device, when the start address of the factory configuration image is not 0x00000020, the Remote System Upgrade fails to load the factory configuration image after an application configuration error. 

    Resolution

    To avoid this problem, set the start address of the factory configuration image to 0x00000020 manually when it is not set to 0x00000020 automatically.

    Related articles

    To set the factory configuration image properly, refer to the following related knowleadge base article:

    Why does the Remote System Upgrade fail to load the factory configuration image after a user watchdog timeout error in Intel® Arria® 10 device and Intel® Cyclone® 10 GX device?

    Related Products

    This article applies to 2 products

    Intel® Arria® 10 FPGAs and SoC FPGAs
    Intel® Cyclone® 10 GX FPGA

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