Customer Support Services for Intel® NUC Products Has Transitioned to ASUS as of January 16, 2024

General Information:

Technical and Warranty Support for Intel’s NUC 7 through NUC 13 Systems has transitioned to ASUS as of January 16, 2024. All other product support remains with Intel. Please visit the Intel Newsroom for details.

Technical Support:

As of January 16, 2024, all software, firmware, BIOS support, and security advisories will be supported through ASUS.

Warranty Support:

 ASUS will handle all new warranty cases as of January 16, 2024. At its discretion, Intel may continue to manage warranty cases opened before January 16, 2024. Intel support will not extend past January 30, 2024.
Please contact ASUS Customer Support for any questions on the transitioned products. 

ASUS Contact Information:

Contact information for ASUS starting January 16, 2024:

• ASUS NUC Sales Contact: https://www.connect.asus.com/NUC_Contact_Sales
• ASUS Official Support Site: https://www.asus.com/support
• Regional Hotline number: https://www.asus.com/support/nuc_service
• Online support & service: https://www.asus.com/support/Product/ContactUs/Services/questionform

Transition Support Changes:

• The Intel Partner Alliance program will not continue through the ASUS transition.
  • All AWR (Advanced Warranty Support) for NUC will cease under ASUS starting January 16, 2024, but ASUS may offer comparable benefits. Please contact ASUS for more information.
• Any NUCs sold by ASUS will be supported by a 3-year limited warranty covering all hardware included in the box