Summary
Intel is aware of reports from end users of blue-screen hangs with error code “Unsupported Processor” when updating to August 2023 preview Updates for Microsoft Windows® 10 and Windows 11* while using the latest BIOS updates from system manufacturers on affected processors.
Description
- Intel is aware of reports from end users of blue-screen hangs with error code “Unsupported Processor” when updating to August 2023 preview Updates for Microsoft* Windows* 10 and Windows 11 while using the latest BIOS updates from system manufacturers on affected processors.
- Intel has identified an issue in recent microcode updates to system manufacturers which can cause this error code.
- The following processors are impacted by this issue:
Processor CPUID RPL-S 8P+16E 0xB0671 RPL-HX 8P+16E 0xB0671 RPL-P 6P+8E 0xB06A2 RPL-H 6P+8E 0xB06A2 RPL-PX 6P+8E 0xB06A2 RPL-U 2P+8E 0xB06A3
Resolution
As of September, Intel has released updated microcode versions 0x11D and 0x411C to system manufacturers to address this issue on 13th Generation Intel® Core™ Processors with Performance Hybrid Architecture.