Intel® Processor Diagnostic Tool Shows Prime Number Fail
Content Type: Error Messages | Article ID: 000094564 | Last Reviewed: 07/12/2023
Support Knowledge Base
Description
While running Intel® Processor Diagnostic Tool the Prime Number test module fails.
Resolution
Find guidelines below to resolve common issues leading to Prime Number fail:
- Ensure your BIOS is up to date and/or reset BIOS to its default.
- Verify your processor’s thermal cooling solution is appropriate for your system. A drop in CPU Utilization or Speed while an application is running can also indicate thermal throttling is occurring due to an improper cooling solution.
- Confirm your Turbo option in the BIOS is not disabled.
- Open Task Manager and check the Performance of your CPU, as excessive utilization may lead to a failed test result.
- In addition, monitor Memory, as insufficient availability of memory is another possible cause.