Summary
Provides troubleshooting information to address the issue of a display resolution and refresh rate not being visible as an option when connected to Intel® Graphics.
Description
The display's native resolution or video mode (resolution + refresh rate) is not visible or can't be selected in Windows.
Example: Native video modes such as 5120 x 1440@60hz, 2560x1440@75hz or 3440x1440@60hz are not visible and the maximum available resolution available in Windows is lower.
Resolution
The selectable resolutions or video modes (resolution + refresh rate) on your computer depend on both the computer configuration and the resolutions supported by the monitor or display.
The following information can help you to address this issue:
- Verify if the resolution you are trying to achieve is supported by your monitor.
- Search your monitor/device's model online to get the technical specification and look for native or supported resolution. If you cannot find that information online, contact your monitor's manufacturer.
- Install the latest Graphics driver for your device. We recommend updating the graphics driver using the suggested Original Equipment Manufacturer Driver if one is available.
- Make sure you install the latest version of Intel Graphics Command Center and check if the native resolution is exposed under the 'Display' section of the tool.
- Install the latest Display's INF file for your display.
- Some displays will require an update to their firmware. Consult with your display manufacturer for instructions on how to update it.
- Install the latest BIOS for your computer.
- Check with your computer manufacturer for the latest system BIOS and video BIOS with added support for the larger display mode.
- Disconnect any video adapters/converters/docking station and use a straight connection instead.
- Some 3rd party components may prevent or alter the capability of the Intel Graphics to read the display's Extended Display Identification Data (EDID) data.
- If using a Thunderbolt docking station try updating the Thunderbolt firmware to the latest version.
- Consult with your computer manufacturer for the latest Thunderbolt firmware update.
- Test with a different display cable (HDMI, DisplayPort, etc).
- Cheaper cables might yield worst data transfer capabilities and limit the display's capabilities.