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Unable to Select the Native Resolution and Other Supported Refresh Rate of an External Display Connected to Intel® Graphics.

Content Type: Troubleshooting   |   Article ID: 000093071   |   Last Reviewed: 12/19/2024
Description Resolution

Environment

Operating System

Windows 11, 64-bit*, Windows® 10, 64-bit*

Description

The display's native resolution or video mode (resolution + refresh rate) is not visible or can't be selected in Windows.

Example: Native video modes such as 5120 x 1440@60hz, 2560x1440@75hz or 3440x1440@60hz are not visible and the maximum available resolution available in Windows is lower.

Resolution

The selectable resolutions or video modes (resolution + refresh rate) on your computer depend on both the computer configuration and the resolutions supported by the monitor or display. 

The following information can help you to address this issue:

  1. Verify if the resolution you are trying to achieve is supported by your monitor.
    • Search your monitor/device's model online to get the technical specification and look for native or supported resolution. If you cannot find that information online, contact your monitor's manufacturer.
  2. Install the latest Graphics driver for your device. We recommend updating the graphics driver using the suggested Original Equipment Manufacturer Driver if one is available.
  3. Make sure you install the latest version of Intel Graphics Command Center and check if the native resolution is exposed under the 'Display' section of the tool.
  4. Install the latest Display's INF file for your display.
    • Some displays will require an update to their firmware. Consult with your display manufacturer for instructions on how to update it.
  5. Install the latest BIOS for your computer.
    • Check with your computer manufacturer for the latest system BIOS and video BIOS with added support for the larger display mode.
  6. Disconnect any video adapters/converters/docking station and use a straight connection instead.
    • Some 3rd party components may prevent or alter the capability of the Intel Graphics to read the display's Extended Display Identification Data (EDID) data.
  7. If using a Thunderbolt docking station try updating the Thunderbolt firmware to the latest version.
    • Consult with your computer manufacturer for the latest Thunderbolt firmware update.
  8. Test with a different display cable (HDMI, DisplayPort, etc).
    • Cheaper cables might yield worst data transfer capabilities and limit the display's capabilities.

Related Products

This article applies to 129 products.
Intel® Arc™ B-Series Graphics Intel® HD Graphics 5500 Intel® UHD Graphics Family Intel® Iris® Graphics 6100 Legacy Graphics Intel® Arc™ A770 Graphics (16GB) Intel® Arc™ A350M Graphics Intel® Arc™ Pro A40 Graphics Intel® Iris® Xe MAX Dedicated Graphics Family Intel® Iris® Pro Graphics 6200 Intel® Arc™ 140V GPU Intel® UHD Graphics 605 Intel® Iris® Plus Graphics 645 Intel® UHD Graphics for 10th Gen Intel® Processors Intel® Arc™ graphics for Intel® Core™ Ultra processors (Series 1) Intel® Arc™ 130V GPU Intel® Iris® Plus Graphics Family Intel® Arc™ A530M Graphics Intel® UHD Graphics 615 Intel® UHD Graphics 750 Intel® Data Center GPU Max Series Intel® UHD Graphics for 12th Gen Intel® Processors Intel® Data Center GPU Flex Series Intel® Data Center GPU Flex 170 Intel® UHD Graphics 620 Intel® UHD Graphics 617 Intel® HD Graphics 510 Intel® Arc™ Pro A60 Graphics Intel® Arc™ A750 Graphics Intel® Arc™ Dedicated Graphics Family Intel® UHD Graphics 730 Intel® Arc™ A580 Graphics Intel® Arc™ A770 Graphics (8GB) Intel® HD Graphics 500 Intel® HD Graphics 5300 Other Graphics Intel® Arc™ A370M Graphics Intel® UHD Graphics for 11th Gen Intel® Processors Data Center GPU Intel® UHD Graphics 770 Intel® UHD Graphics 610 Intel® HD Graphics 6000 Intel® Graphics for Intel® Core™ Ultra processors (Series 2) Intel® UHD Graphics 630 Intel® UHD Graphics 710 Intel® Arc™ Pro A60M Graphics Intel® UHD Graphics P750 Intel® Iris® Pro Graphics Family Intel® Data Center GPU Max 1100 Intel® Arc™ A-Series Graphics Intel® Data Center GPU Flex 140 Intel® HD Graphics 505 Intel® Arc™ A570M Graphics Intel® Arc™ Graphics Radeon™ RX Vega M GH Graphics Intel® Iris® Xe Dedicated Graphics Family Intel® Arc™ Pro A30M Graphics Intel® Iris® Xe Graphics eligible Intel® Arc™ Pro A50 Graphics Intel® Arc™ A380 Graphics Intel® Graphics Radeon™ RX Vega M GL Graphics Intel® Iris® Graphics Family Intel® Iris® Plus Graphics 655 Intel® Iris® Xe Graphics Intel® HD Graphics Family Intel® Iris® Xe Graphics Family Intel® Arc™ Pro A-Series Graphics Intel® Arc™ B570 Graphics Processor Graphics Intel® Iris® Xe MAX Graphics Intel® Arc™ B580 Graphics Intel® Arc™ Pro Dedicated Graphics Family Intel® HD Graphics for Previous Generation Intel® Processors Intel® Graphics for Intel® Core™ Ultra processors (Series 1)

Discontinued Products

Graphics Drivers for Intel® 82845G Graphics Controller Intel® HD Graphics 520 Intel® Iris® Plus Graphics 640 Graphics Drivers for Intel® 82915G/82910GL Express Chipset Family Intel® HD Graphics 4200 Graphics Drivers for Mobile Intel® 965 Express Chipset Family Graphics Drivers for Intel® Q35 Express Chipset Intel® HD Graphics 4600 Graphics Drivers for Intel® 82Q963 Graphics and Memory Controller Hub (GMCH) Graphics Drivers for Intel® G41 Express Chipset Intel® HD Graphics P630 Graphics Drivers for Intel® 82852/82855 Graphics Controller Family Graphics Drivers for Intel® Q45 Express Chipset Intel® HD Graphics 2500 Graphics Drivers for Intel® G31 Express Chipset Intel® HD Graphics 3000 Graphics Drivers for Intel® 82810 Graphics and Memory Controller Hub (GMCH) Intel® Iris® Graphics 5100 Intel® Iris® Graphics 540 Graphics Drivers for Intel® G43 Express Chipset Graphics Drivers for Intel® G45 Express Chipset Graphics Drivers for Intel® 82946GZ Graphics Controller Graphics Drivers for Intel® 82G965 Graphics and Memory Controller Hub (GMCH) Intel® HD Graphics 5000 Intel® Iris® Pro Graphics 580 Intel® Graphics Media Accelerator 500 (Intel® GMA 500) Graphics Drivers for Intel® 82815 Graphics Controller Intel® HD Graphics 4000 Graphics Drivers for Intel® Q43 Express Chipset Graphics Drivers for Intel® 82865G Graphics and Memory Controller Hub (GMCH) Graphics Drivers for Mobile Intel® 915GM/GMS, 910GML Express Chipset Family Intel® HD Graphics 615 Intel® HD Graphics 630 Graphics Drivers for Mobile Intel® 4 Series Express Chipset Family Intel® HD Graphics 4400 Intel® HD Graphics 515 Intel® Iris® Plus Graphics 650 Intel® Graphics Media Accelerator 600 (Intel® GMA 600) Graphics Drivers for Intel® Q33 Express Chipset Intel® Iris® Graphics 550 Graphics Drivers for Intel® 82945G Express Chipset Intel® HD Graphics 610 Intel® Iris® Pro Graphics 5200 Intel® HD Graphics 2000 Graphics Drivers for Intel® G35 Express Chipset Intel® HD Graphics 530 Graphics Drivers for Intel® 82Q965 Graphics and Memory Controller Hub (GMCH) Intel® HD Graphics 620 Graphics Drivers for Intel® B43 Express Chipset Graphics Drivers for Intel® G33 Express Chipset Intel® Graphics Media Accelerator 3600 Series Intel® Graphics Media Accelerator 3150 (Intel® GMA 3150) Graphics Drivers for Mobile Intel® 945GM Express Chipset Family Graphics Drivers for Intel® 82830M Graphics and Memory Controller Hub (GMCH)

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