Article ID: 000092378 Content Type: Troubleshooting Last Reviewed: 10/14/2022

Intel® NUC M15 Laptop Kit Goes to Sleep after 1 Minute with No Activity When Windows Power Options Are Disabled

Environment

Windows 11* Family

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Summary

How to fix Intel® NUC M15 Laptop Kit automatically goes to sleep after 1 minute of user away.

Description

When the sleep feature on Windows* is disabled on Intel® NUC M15 Laptop Kit, the computer will still automatically go to sleep after 1 minute of user away.

Resolution

This is related to advanced features that sense when a user is not present, the display can go to sleep until they return.

To disable this feature,

  1. Install Intel® NUC Software Studio Service.
  2. Download Intel® NUC Software Studio* through Microsoft Store.
  3. Run Intel® NUC Software Studio.
  4. Turn off Lock When Not Present.

If the system still locks or display continues to go to sleep when a user it not present, a reinstallation of the drivers may be necessary.

  1. Press the Windows Key
  2. Type apps and click Add or Remove Programs
  3. Uninstall Intel® Context Sensing Service and Intel® Dynamic Tuning.
  4. Restart the system.
  5. Download the latest driver package from Intel® NUC M15 Laptop Kit and unzip it.
  6. Install the following drivers:DTT version 8.7.10801.25109 and ICSS version 8.7.10700.22502.
  7. Restart the system.
  8. Install Intel® NUC Software Studio Service, if not done already.
  9. Download Intel® NUC Software Studio through Microsoft Store, if not done already.
  10. Run Intel® NUC Software Studio.
  11. Turn off Lock When Not Present.