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How to Perform Cold Reboot for Laptops and Desktops Equipped with Intel Bluetooth® or Wireless (Wi-Fi) Devices

Content Type: Troubleshooting   |   Article ID: 000092253   |   Last Reviewed: 09/15/2023
Description Resolution

Environment

Operating System

Windows 11* Family, Windows® 10 family

Description

Cold reboot is part of the troubleshooting steps in resolving errors with Intel Bluetooth® or Wireless (Wi-Fi) Devices.

Resolution

Laptop cold reboot with removable battery

  1. Turn off the laptop, and unplug the power cord.
  2. Disconnect any peripheral devices then remove the computer from any port replicator or docking station.
  3. Remove the battery from the computer.
  4. With the battery and power cord unplugged, press and hold the Power button for approximately 15 seconds.
  5. After you drain the capacitors, re-insert the battery, then plug in the power cord. Leave peripheral devices disconnected.
  6. Turn on the laptop.

Laptop cold reboot with a non-removable battery

  1. Turn off the laptop.
  2. Disconnect the AC adapter.
  3. Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
  4. With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
  5. Reconnect the AC adapter then turn on the computer.

Desktop cold reboot

  1. Turn off the computer.
  2. Unplug all the cables from the back of the computer.
  3. Press and hold the power button for 20 seconds then release it to discharge remaining power. Clearing the CMOS battery is optional.
  4. Reconnect all cables back again and turn on your computer.

Related Products

This article applies to 105 products.
Intel® Killer™ Wi-Fi Products Intel® Killer™ Wi-Fi Series Intel® Killer™ Wi-Fi 6 AX1650 (i/s) Intel® Killer™ Wi-Fi 6 AX1650 (x/w) Intel® Killer™ Wi-Fi 6 AX500-DBS Intel® Killer™ Wi-Fi 6E AX1675 (i/s) Intel® Killer™ Wi-Fi 6E AX1675 (x/w) Intel® Killer™ Wi-Fi 6E AX1675 PCIe Card Intel® Killer™ Wi-Fi 6E AX1690 (i/s) Intel® Killer™ Wi-Fi 7 BE1750 (x/w) Intel® Killer™ WiFi AX1650 PCIe card Intel® Killer™ Wireless-AC 1550 Intel® Wi-Fi 6 Products Intel® Wi-Fi 6 Series Intel® Wi-Fi 6 (Gig+) Desktop Kit Intel® Wi-Fi 6 AX101 Intel® Wi-Fi 6 AX200 (Gig+) Intel® Wi-Fi 6 AX201 (Gig+) Intel® Wi-Fi 6 AX203 Intel® Wi-Fi 6E Products Intel® Wi-Fi 6E (Gig+) Series Intel® Wi-Fi 6E AX210 (Gig+) IOT Embedded Kit Intel® Wi-Fi 6E AX210 (Gig+) IOT Industrial Kit Intel® Wi-Fi 6E AX210 (Gig+) Intel® Wi-Fi 6E AX211 (Gig+) Intel® Wi-Fi 6E AX411 (Gig+) Intel® Wi-Fi 7 Products Intel® Wi-Fi 7 Series Intel® Wi-Fi 7 BE200 Intel® Wi-Fi 7 BE202 Intel® Wireless-AC Products Intel® Wireless 3100 Series Intel® Dual Band Wireless-AC 3165 Intel® Dual Band Wireless-AC 3168 Intel® Wireless 7200 Series Intel® Dual Band Wireless-AC 7265 Intel® Dual Band Wireless-N 7265 Intel® Wireless-N 7265 Intel® Wireless 8000 Series Intel® Wireless 9000 Series Intel® Dual Band Wireless-AC 9260 Industrial IoT Kit Intel® Wireless-AC 9260 Intel® Wireless-AC 9461 Intel® Wireless-AC 9462 Intel® Wireless-AC 9560 Legacy Intel® Wireless Products Intel® PRO/Wireless Products Intel® Tri-Band Wireless-AC 17000 Series Intel® Tri-Band Wireless-AC 17265 Intel® Tri-Band Wireless-AC 18000 Series Intel® Tri-Band Wireless-AC 18260 Intel® Tri-Band Wireless-AC 18265 Intel® Wireless Gateway Series Intel® Wireless Gigabit 11000 Series Intel® Wireless Gigabit 11000 Intel® Wireless Gigabit 11100 VR Intel® Wireless Series Legacy Intel® Killer™ Wireless Products Xircom® Wireless Adapters Wireless Software Intel® Connectivity Performance Suite Intel® Killer™ Software Intel® Killer™ Intelligence Center Intel® Killer™ Performance Suite Beta Intel® Killer™ Performance Suite Intel® PROSet/Wireless Software

Discontinued Products

Intel® Dual Band Wireless-AC 3160 Intel® Dual Band Wireless-AC 7260 Intel® Dual Band Wireless-AC 7260 for Desktop Intel® Dual Band Wireless-N 7260 Intel® Wireless-N 7260 Intel® Dual Band Wireless-AC 8260 Intel® Dual Band Wireless-AC 8265 Desktop Kit Intel® Dual Band Wireless-AC 8265 Intel® PRO/Wireless 2000 LAN Access Point Intel® PRO/Wireless 2200BG Network Connection Intel® PRO/Wireless 2915ABG Network Connection Intel® PRO/Wireless 3945ABG Network Connection Intel® PRO/Wireless 5000 LAN Access Point Intel® PRO/Wireless 5000 LAN Dual Access Point Intel® Wireless Gateway Intel® Centrino® Advanced-N + WiMAX 6250, Dual Band Intel® Centrino® Advanced-N 6200 Intel® Centrino® Advanced-N 6205 for Desktop Intel® Centrino® Advanced-N 6205, Dual Band Intel® Centrino® Advanced-N 6230, Dual Band Intel® Centrino® Advanced-N 6235, Dual Band Intel® Centrino® Ultimate-N 6300 Intel® Centrino® Wireless-N + WiMAX 6150, Single Band Intel® Centrino® Wireless-N 100 Intel® Centrino® Wireless-N 1000 Intel® Centrino® Wireless-N 1030, Single Band Intel® Centrino® Wireless-N 105, Single Band Intel® Centrino® Wireless-N 130, Single Band Intel® Centrino® Wireless-N 135, Single Band Intel® Centrino® Wireless-N 2200 for Desktop Intel® Centrino® Wireless-N 2200, Single Band Intel® Centrino® Wireless-N 2230, Single Band Intel® WiFi Link 1000 Intel® WiFi Link 5100 Intel® WiFi Link 5300 Intel® WiMAX/WiFi Link 5150 Intel® WiMAX/WiFi Link 5350 Intel® Wireless WiFi Link 4965AGN Intel® My WiFi Dashboard

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