Summary
Troubleshooting steps to fix blue screen error with systems using Intel® Wi-Fi Cards on Windows*
Description
Blue Screen Crashes are encountered when the system is starting or during normal computer operation. This error appears because the Wi-Fi driver is either outdated or corrupted. Error message Netwtw10.sys appears on the crash screen.
Resolution
- Check the crash error message on Microsoft's website.
- Refer to: Troubleshoot blue screen errors.
- A global search for the error code on Google or similar engines might also produce a solution.
- Verify that all key hardware components are fully compatible
- Undo any recent hardware or software changes, including but not limited to:
- Recent change in a BIOS settings.
- Any operating system (OS) patch installed or setting changed.
- Any recent hardware replacement or upgrade.
- Consult with your motherboard manufacturer or original equipment manufacturer (OEM) to verify if a BIOS update is recommended.
- Update the wireless driver to the latest version.
- Verify if it is possible to do a Windows* Restore from a system restore point.
- If the crash happens before Windows starts, try:
- Reformatting/reinstalling Windows.
- Testing by booting the system using only essential components (motherboard, processor, one stick of memory, video card, one storage drive, and power supply).
- If possible, test with another wireless card or try replacing the motherboard.
- If the above steps don't work, contact Intel Customer Support for assistance.
Additional information
A stop error (also called a blue screen error) can occur if a problem causes your device to shut down or restart unexpectedly. You might see a stop error on a blue screen or a black screen with a message that your device ran into a problem and needs to restart.