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Blue Screen Error (BSOD) While Using Intel® Wi-Fi Cards

Content Type: Troubleshooting   |   Article ID: 000092073   |   Last Reviewed: 09/15/2023
Description Resolution Additional information

Environment

Operating System

Windows 11* Family, Windows® 10 family

Description

Blue Screen Crashes are encountered when the system is starting or during normal computer operation. This error appears because the Wi-Fi driver is either outdated or corrupted. Error message Netwtw10.sys appears on the crash screen.

Resolution

  1. Check the crash error message on Microsoft's website.
  2. Verify that all key hardware components are fully compatible
  3. Undo any recent hardware or software changes, including but not limited to:
    • Recent change in a BIOS settings.
    • Any operating system (OS) patch installed or setting changed.
    • Any recent hardware replacement or upgrade.
  4. Consult with your motherboard manufacturer or original equipment manufacturer (OEM) to verify if a BIOS update is recommended.
  5. Update the wireless driver to the latest version.
  6. Verify if it is possible to do a Windows* Restore from a system restore point.
  7. If the crash happens before Windows starts, try:
    • Reformatting/reinstalling Windows.
    • Testing by booting the system using only essential components (motherboard, processor, one stick of memory, video card, one storage drive, and power supply).
  8. If possible, test with another wireless card or try replacing the motherboard.
  9. If the above steps don't work, contact Intel Customer Support for assistance.

Additional information

A stop error (also called a blue screen error) can occur if a problem causes your device to shut down or restart unexpectedly. You might see a stop error on a blue screen or a black screen with a message that your device ran into a problem and needs to restart.

Related Products

This article applies to 105 products.
Intel® Killer™ Wi-Fi Products Intel® Killer™ Wi-Fi Series Intel® Killer™ Wi-Fi 6 AX1650 (i/s) Intel® Killer™ Wi-Fi 6 AX1650 (x/w) Intel® Killer™ Wi-Fi 6 AX500-DBS Intel® Killer™ Wi-Fi 6E AX1675 (i/s) Intel® Killer™ Wi-Fi 6E AX1675 (x/w) Intel® Killer™ Wi-Fi 6E AX1675 PCIe Card Intel® Killer™ Wi-Fi 6E AX1690 (i/s) Intel® Killer™ Wi-Fi 7 BE1750 (x/w) Intel® Killer™ WiFi AX1650 PCIe card Intel® Killer™ Wireless-AC 1550 Intel® Wi-Fi 6 Products Intel® Wi-Fi 6 Series Intel® Wi-Fi 6 (Gig+) Desktop Kit Intel® Wi-Fi 6 AX101 Intel® Wi-Fi 6 AX200 (Gig+) Intel® Wi-Fi 6 AX201 (Gig+) Intel® Wi-Fi 6 AX203 Intel® Wi-Fi 6E Products Intel® Wi-Fi 6E (Gig+) Series Intel® Wi-Fi 6E AX210 (Gig+) IOT Embedded Kit Intel® Wi-Fi 6E AX210 (Gig+) IOT Industrial Kit Intel® Wi-Fi 6E AX210 (Gig+) Intel® Wi-Fi 6E AX211 (Gig+) Intel® Wi-Fi 6E AX411 (Gig+) Intel® Wi-Fi 7 Products Intel® Wi-Fi 7 Series Intel® Wi-Fi 7 BE200 Intel® Wi-Fi 7 BE202 Intel® Wireless-AC Products Intel® Wireless 3100 Series Intel® Dual Band Wireless-AC 3165 Intel® Dual Band Wireless-AC 3168 Intel® Wireless 7200 Series Intel® Dual Band Wireless-AC 7265 Intel® Dual Band Wireless-N 7265 Intel® Wireless-N 7265 Intel® Wireless 8000 Series Intel® Wireless 9000 Series Intel® Dual Band Wireless-AC 9260 Industrial IoT Kit Intel® Wireless-AC 9260 Intel® Wireless-AC 9461 Intel® Wireless-AC 9462 Intel® Wireless-AC 9560 Legacy Intel® Wireless Products Intel® PRO/Wireless Products Intel® Tri-Band Wireless-AC 17000 Series Intel® Tri-Band Wireless-AC 17265 Intel® Tri-Band Wireless-AC 18000 Series Intel® Tri-Band Wireless-AC 18260 Intel® Tri-Band Wireless-AC 18265 Intel® Wireless Gateway Series Intel® Wireless Gigabit 11000 Series Intel® Wireless Gigabit 11000 Intel® Wireless Gigabit 11100 VR Intel® Wireless Series Legacy Intel® Killer™ Wireless Products Xircom® Wireless Adapters Wireless Software Intel® Connectivity Performance Suite Intel® Killer™ Software Intel® Killer™ Intelligence Center Intel® Killer™ Performance Suite Beta Intel® Killer™ Performance Suite Intel® PROSet/Wireless Software

Discontinued Products

Intel® Dual Band Wireless-AC 3160 Intel® Dual Band Wireless-AC 7260 Intel® Dual Band Wireless-AC 7260 for Desktop Intel® Dual Band Wireless-N 7260 Intel® Wireless-N 7260 Intel® Dual Band Wireless-AC 8260 Intel® Dual Band Wireless-AC 8265 Desktop Kit Intel® Dual Band Wireless-AC 8265 Intel® PRO/Wireless 2000 LAN Access Point Intel® PRO/Wireless 2200BG Network Connection Intel® PRO/Wireless 2915ABG Network Connection Intel® PRO/Wireless 3945ABG Network Connection Intel® PRO/Wireless 5000 LAN Access Point Intel® PRO/Wireless 5000 LAN Dual Access Point Intel® Wireless Gateway Intel® Centrino® Advanced-N + WiMAX 6250, Dual Band Intel® Centrino® Advanced-N 6200 Intel® Centrino® Advanced-N 6205 for Desktop Intel® Centrino® Advanced-N 6205, Dual Band Intel® Centrino® Advanced-N 6230, Dual Band Intel® Centrino® Advanced-N 6235, Dual Band Intel® Centrino® Ultimate-N 6300 Intel® Centrino® Wireless-N + WiMAX 6150, Single Band Intel® Centrino® Wireless-N 100 Intel® Centrino® Wireless-N 1000 Intel® Centrino® Wireless-N 1030, Single Band Intel® Centrino® Wireless-N 105, Single Band Intel® Centrino® Wireless-N 130, Single Band Intel® Centrino® Wireless-N 135, Single Band Intel® Centrino® Wireless-N 2200 for Desktop Intel® Centrino® Wireless-N 2200, Single Band Intel® Centrino® Wireless-N 2230, Single Band Intel® WiFi Link 1000 Intel® WiFi Link 5100 Intel® WiFi Link 5300 Intel® WiMAX/WiFi Link 5150 Intel® WiMAX/WiFi Link 5350 Intel® Wireless WiFi Link 4965AGN Intel® My WiFi Dashboard

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