Article ID: 000091847 Content Type: Troubleshooting Last Reviewed: 12/17/2024

Intel® Arc™ Graphics Cards Stops Displaying to Monitor (Black Screen)

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Summary

Update your graphics driver for a fix to solve this issue.

Description

Various Intel® Arc™ Graphics cards have problems connecting to various monitors:

  • Sometimes unplugging/plugging back in the HDMI fixes it. 
  • Sometimes display works briefly, then the display goes blank; repeated unplugging/plugging HDMI doesn't work.
Resolution

Update to Intel Arc graphics driver to version 31.0.101.4502 or newer to resolve the issue.