Summary
Guidance on steps to take to have your authentication reset
Description
Symptoms:
- Changed/lost my phone and need to set up Multi-Factor Authentication (MFA) again.
- Updated the phone number and can no longer access Intel websites.
- Re-installed the Authenticator App but still not receiving any authentication code.
- Authentication/ MFA code is not working.
- Error message prompt: Your account is incorrectly configured, please contact the help desk.
- Received message prompt: Verify your identity.
Resolution
If you have only one authentication method established, your MFA can only be reset by Intel. Contact Intel Customer Support for assistance.
After you're done setting up the MFA, Intel strongly suggests adding a second authentication method so you could manage your authentication devices.
To add a second authentication method, go to the Intel Azure Portal, authenticate, then click Add Method.
Additional information
B2B customers have the ability to self-reset MFA, for more details - How To Reset Your Multi-Factor Authentication (MFA)