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Cannot Connect to a Wi-Fi Network Using 2.4 GHz Frequency but It’s Working Fine When Connecting to a 5 GHz Frequency

Content Type: Connectivity   |   Article ID: 000091473   |   Last Reviewed: 12/11/2023
Description Resolution Additional information

Environment

Operating System

Windows 11* Family, Windows® 10 family

Description

The Intel® WiFi can only connect to a 5GHz bandwidth but not the regular 2.4GHz.

Resolution

  1. Install the latest original equipment manufacturer (OEM) or Intel generic driver.
  2. Follow the recommended settings for Intel® Wireless Adapters supporting 802.11ac, 802.11n or 802.11ax connectivity.
  3. Change the Preferred band of the wireless adapter to No Preference (Default) or Prefer 2.4 GHz band. See more detailed info and how to change these settings under the Advanced tab of the Windows* Device Manager properties.
  4. Reboot the device and scan for available updates.
  5. Forget Wifi network that can't connect then manually add the wifi network.

Additional information

If the Intel wireless adapter was newly integrated into your device, check with the motherboard manufacturer if the wireless adapter is compatible and has been regulated to work on the motherboard. Check Regulatory Information Regarding Wireless Hardware Installation or Upgrade for reference.

Related Products

This article applies to 106 products.
Intel® Killer™ Wi-Fi Products Intel® Killer™ Wi-Fi Series Intel® Killer™ Wi-Fi 6 AX1650 (i/s) Intel® Killer™ Wi-Fi 6 AX1650 (x/w) Intel® Killer™ Wi-Fi 6 AX500-DBS Intel® Killer™ Wi-Fi 6E AX1675 (i/s) Intel® Killer™ Wi-Fi 6E AX1675 (x/w) Intel® Killer™ Wi-Fi 6E AX1675 PCIe Card Intel® Killer™ Wi-Fi 6E AX1690 (i/s) Intel® Killer™ Wi-Fi 7 BE1750 (i/s) Intel® Killer™ Wi-Fi 7 BE1750 (x/w) Intel® Killer™ WiFi AX1650 PCIe card Intel® Killer™ Wireless-AC 1550 Intel® Wi-Fi 6 Products Intel® Wi-Fi 6 Series Intel® Wi-Fi 6 (Gig+) Desktop Kit Intel® Wi-Fi 6 AX101 Intel® Wi-Fi 6 AX200 (Gig+) Intel® Wi-Fi 6 AX201 (Gig+) Intel® Wi-Fi 6 AX203 Intel® Wi-Fi 6E Products Intel® Wi-Fi 6E (Gig+) Series Intel® Wi-Fi 6E AX210 (Gig+) IOT Embedded Kit Intel® Wi-Fi 6E AX210 (Gig+) IOT Industrial Kit Intel® Wi-Fi 6E AX210 (Gig+) Intel® Wi-Fi 6E AX211 (Gig+) Intel® Wi-Fi 6E AX411 (Gig+) Intel® Wi-Fi 7 Products Intel® Wi-Fi 7 Series Intel® Wi-Fi 7 BE200 Intel® Wi-Fi 7 BE202 Intel® Wireless-AC Products Intel® Wireless 3100 Series Intel® Dual Band Wireless-AC 3165 Intel® Dual Band Wireless-AC 3168 Intel® Wireless 7200 Series Intel® Dual Band Wireless-AC 7265 Intel® Dual Band Wireless-N 7265 Intel® Wireless-N 7265 Intel® Wireless 8000 Series Intel® Wireless 9000 Series Intel® Dual Band Wireless-AC 9260 Industrial IoT Kit Intel® Wireless-AC 9260 Intel® Wireless-AC 9461 Intel® Wireless-AC 9462 Intel® Wireless-AC 9560 Legacy Intel® Wireless Products Intel® PRO/Wireless Products Intel® Tri-Band Wireless-AC 17000 Series Intel® Tri-Band Wireless-AC 17265 Intel® Tri-Band Wireless-AC 18000 Series Intel® Tri-Band Wireless-AC 18260 Intel® Tri-Band Wireless-AC 18265 Intel® Wireless Gateway Series Intel® Wireless Gigabit 11000 Series Intel® Wireless Gigabit 11000 Intel® Wireless Gigabit 11100 VR Intel® Wireless Series Legacy Intel® Killer™ Wireless Products Xircom® Wireless Adapters Wireless Software Intel® Connectivity Performance Suite Intel® Killer™ Software Intel® Killer™ Intelligence Center Intel® Killer™ Performance Suite Beta Intel® Killer™ Performance Suite Intel® PROSet/Wireless Software

Discontinued Products

Intel® Dual Band Wireless-AC 3160 Intel® Dual Band Wireless-AC 7260 Intel® Dual Band Wireless-AC 7260 for Desktop Intel® Dual Band Wireless-N 7260 Intel® Wireless-N 7260 Intel® Dual Band Wireless-AC 8260 Intel® Dual Band Wireless-AC 8265 Desktop Kit Intel® Dual Band Wireless-AC 8265 Intel® PRO/Wireless 2000 LAN Access Point Intel® PRO/Wireless 2200BG Network Connection Intel® PRO/Wireless 2915ABG Network Connection Intel® PRO/Wireless 3945ABG Network Connection Intel® PRO/Wireless 5000 LAN Access Point Intel® PRO/Wireless 5000 LAN Dual Access Point Intel® Wireless Gateway Intel® Centrino® Advanced-N + WiMAX 6250, Dual Band Intel® Centrino® Advanced-N 6200 Intel® Centrino® Advanced-N 6205 for Desktop Intel® Centrino® Advanced-N 6205, Dual Band Intel® Centrino® Advanced-N 6230, Dual Band Intel® Centrino® Advanced-N 6235, Dual Band Intel® Centrino® Ultimate-N 6300 Intel® Centrino® Wireless-N + WiMAX 6150, Single Band Intel® Centrino® Wireless-N 100 Intel® Centrino® Wireless-N 1000 Intel® Centrino® Wireless-N 1030, Single Band Intel® Centrino® Wireless-N 105, Single Band Intel® Centrino® Wireless-N 130, Single Band Intel® Centrino® Wireless-N 135, Single Band Intel® Centrino® Wireless-N 2200 for Desktop Intel® Centrino® Wireless-N 2200, Single Band Intel® Centrino® Wireless-N 2230, Single Band Intel® WiFi Link 1000 Intel® WiFi Link 5100 Intel® WiFi Link 5300 Intel® WiMAX/WiFi Link 5150 Intel® WiMAX/WiFi Link 5350 Intel® Wireless WiFi Link 4965AGN Intel® My WiFi Dashboard

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