Exporting Additional Logs for Support with the Intel® Memory and...

Summary

When it is necessary to gather additional logs while exploring the cause of an issue, this is possible with the CLI Intel® MAS Tool.

Description

Need additional logs to show more details about the Intel drives in the system.

Resolution

Note

These logs are only available when using the Intel® Memory and Storage CLI Tool.
nlogs are not supported on all drives, so contact Intel Customer Support with any questions.

If you encounter an issue, it may be necessary to export additional logs from the drive.

Open the operating system command line interface:
- [Windows*] Open Command Prompt as Administrator.
  1. Click Windows menu.
  2. Type command prompt.
  3. Click Run as administrator.
- [Linux*] Open Terminal with root privileges.
  1. Press CTRL+ALT+T.
  2. Type sudo su
    - Ensure the command line interface begins with # and not $, as this indicates user has root privileges.
Type the following: intelmas dump -nlog -intelssd <ssd_index> for nlog.
- See instructions above under Identify and display drive information for details on how to identify the drive index: <ssd_index>.
- For more detailed system logs run the following command before pulling the logs: intelmas set -system EnableLog=true.
Locate the nlog binary file and TDKI.log in the Intel® Memory and Storage Tool folder, typically found under Program Files\Intel.

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