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How to Update a Contact's Role in Intel® Partner Alliance

Content Type: Product Information & Documentation   |   Article ID: 000090972   |   Last Reviewed: 06/21/2023
Description Resolution

Description

Account update issues reported:

  • No Partner Admin on the Account
  • Unable to manage personnel, offerings and other administrative changes to the business account
  • Need Admin access on the account
  • Need to add another Partner Admin on the account
  • Need to change Partner Admin from one contact to another
  • Partner Admin role needs to be updated to Employee role
  • Intel Representative requested to update the contact's role in the account

Resolution

The Partner Admin role allows an individual to make administrative changes to an account. This includes inviting new contacts to the account, and setting the roles and entitlements of contacts within the account. Partner Admin and Partner Admin Delegate roles have the same access rights to the account.

If you are a Partner Admin contact, and would like to set an Employee as Partner Admin, you can grant them the Partner Admin Delegate role/entitlement by following the steps below. These steps are applicable when you would like to remove the Partner Admin Delegate role.

  1. Sign in to the Intel Partner Alliance homepage.
  2. Locate and click the Company Profile link near the Dashboard button on the right.
  3. In the Company Profile, click the Responsibilities heading, then click Manage Personnel. Select the employee's name.
  4. Select the box for Partner Admin Delegate under Access.

If you are an Employee contact, and would like Partner Admin access, contact your current Partner Admin, who can grant the Partner Admin Delegate role/entitlement.If there is currently no Partner Admin on your account, or the listed Partner Admin has left the company, you will need to contact Intel Customer Support.

When contacting Intel Customer Support, provide the following for faster assistance:

  • Account name
  • Account number
  • Contact name
  • Contact email address
  • Old Contact role
  • New Contact role
  • Reason for request
Note

 

  • Partner Admins can assign Partner Admin Delegate roles to Employees but cannot make changes to another Partner Admin on the account.
  • Once roles have been assigned, it will take 24-48 hours for the role(s) to sync accordingly to the contact.

Related Products

This article applies to 16 products.
Access & Entitlement for My Intel Users Access & Entitlement for Salesforce Users Business Client Technical Ambassador Program CMF Maintenance Data Center Technical Ambassador Program Developer Zone Intel Privacy Notice Intel Subscriptions and Preferences Intel® AI Builders Intel® Cloud Insider Program Intel® Corporation Intel® Retail Edge Program Intel® Software Starter Pack Intel® Technology Provider Program Resource and Documentation Center e-Commerce Stores

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