Article ID: 000090655 Content Type: Install & Setup Last Reviewed: 07/28/2022

In Windows* Recovery I Am Unable to Access my Drive

Environment

Intel® Rapid Storage Technology

Windows® 10, 64-bit*

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Summary

How to inject the Intel® RST driver into a Windows OS Recovery image so drives being managed in RAID/Intel Optane Memory can be detected

Description

My system uses Intel RST to manage a RAID or Intel Optane Memory volume, but when I have to go through the Windows OS Image Recovery process the volume is not present.

Resolution

In a system that is enabled for RAID/Intel Optane memory in the BIOS and utilizing a RAID or Intel Optane memory volume (combining multiple hardware drives to look like one to the operating system), supported Intel® RST drivers must have been injected in the OS Recovery image to detect the storage hardware.

See Section 10 Windows* Recovery Environment in the installation guide for your product.