Summary
Troubleshooting tips when "Join Now" link is not working or other webinar login issues
Description
Issues:
- Webinar link not working.
- I can't find the link to launch a webinar.
- Unable to access the link to join a live webinar.
Resolution
If the link for the webinar is not working, first try these basic troubleshooting actions:
- Try opening the link using another browser.
- Clear browser cache, cookies, and history.
- Close other apps on your computer, then try opening in Incognito mode in Chrome* browser.
Additional information
If issue persists, contact Intel Customer Support. Provide the following information:
- Webinar title and link
- Screenshot of the error, if applicable
- Your email address
- Your company name and account number, if applicable
A representative will contact you within one business day to address the concern.