Article ID: 000090587 Content Type: Error Messages Last Reviewed: 04/29/2022

Cannot Enable Intel® Optane Memory as the Disk Contains Data

Environment

Windows* 10/11 64b Intel® Optane™ Memory Intel® Optane™ Memory and Storage Management

Windows 11, 64-bit*, Windows® 10, 64-bit*

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Summary

Steps to take when an error message is presented in the application, blocking enabling Intel® Optane™ memory due to the disk containing data

Description

When trying to enable acceleration in the Intel® Optane™ Memory and Storage Management application, the following error message is encountered.

Error message

Resolution

The Intel® Optane™ memory module can't contain any user data, not even GPT partition data.

Remaining data must be removed before enabling system acceleration, see below how to do this.

  1. Press Windows* key+r keys to open Run Dialog.
  2. Type diskpart and press OK.
  3. Press Yes on the User Account Control prompt.
  4. Type list disk.. Notice the * beside the module in the GPT column.
  5. Select the disk to be uninitialized (the module) by typing select disk <number>.
  6. Type clean.
  7. Type list disk. Notice the * is no longer there.

Proceed to enable system acceleration in the application.