Article ID: 000090217 Content Type: Troubleshooting Last Reviewed: 05/02/2022

BitDefender Makes Intel® Driver & Support Assistant (Intel® DSA) Not Able to Download Updates

Environment

Windows® 10 family

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Summary

Troubleshooting recommendation to fix the issue with Intel® Driver & Support Assistant (Intel® DSA) not performing updates with BitDefender enabled

Description

When using the Intel® Driver & Support Assistant to update drivers, the updates gets stuck. When the download button is selected, the button switches to show "0%" progress briefly and then turns back to a button. This is an endless loop.

Resolution

Disable BitDefender and open Intel® Driver & Support to perform these updates again.

For instructions on how to disable BitDefender temporarily check BitDefender's article.

Related Products

This article applies to 2 products