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Apex Legends Crashes with 0x887A0006 Error on Intel® Iris® Xe Graphics

Content Type: Troubleshooting | Article ID: 000089855 | Last Reviewed: 03/22/2024

Description Resolution

Windows 11, 64-bit*, Windows® 10, 64-bit*

OS: Windows 10/11 Intel® Iris® Xe MAX Graphics

Description

Apex Legends crashes with error message "0x887A0006 - DXGI_ERROR_DEVICE_HUNG" during gameplay.

Install the latest Intel® Graphics – Windows* DCH Driver. See How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11*.
Install the latest Windows Update, the issue has been addressed by KB5010414 Windows Update. For Windows Update, refer to Windows Update: FAQ.

This article applies to 1 products.

Intel® Iris® Xe MAX Graphics

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