Summary
This article describes where to locate and how to zip the Intel® DSA folders.
Description
The files and logs in these Intel® DSA folders provide information on all the changes that happen during updates, scans, and initialization of Intel® DSA. If experiencing issues with scanning of Intel® DSA, our developers will need these folders to help root cause and resolve the issue. This will help you locate the folders and explain how best to zip them for sending to Intel for helping to root cause issues. The zip file can then be provided to an Intel agent or uploaded to an Intel Community post.
Resolution
- Go to C:/ProgramData/Intel/DSA
- Sometimes the ProgramData folder is a hidden folder, so if you cannot see the folder, change the settings to show all hidden files.
- For Win7: In File Manager, choose Organize, folder & search options, click View tab, under Advanced Settings and make sure the radial button is marked for Show hidden files, folders and drivers.
- For Win8, 10 & 11: In File Explorer, choose the View tab at the top of the page and check the box for hidden items to be shown.
- Sometimes the ProgramData folder is a hidden folder, so if you cannot see the folder, change the settings to show all hidden files.
- Right click on the DSA folder.
- Click on Send to.
- Click on Compressed (zipped) folder.
- Save it in the desire location.
