Article ID: 000089717 Content Type: Troubleshooting Last Reviewed: 08/05/2022

Monitor Turns Off When Trying to Play Video or Game

Environment

Windows 10 and Windows 11

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Summary

How to adjust monitor refresh rate to resolve issue.

Description

Refresh rate issue causing the monitor to turn off when playing video and games

Resolution

How to adjust monitor refresh rate on Windows 11*:

  1. Open Settings.
  2. Click System.
  3. Click the Display page on the right side.
  4. Under the Related settings, section, click the Advanced display setting.
  5. Under the Display information section, select the optional refresh rate with the Choose a refresh rate setting.

Once you complete these steps, the system will apply the new setting, and the monitor will use the new refresh rate.

Related Products

This article applies to 1 products