Article ID: 000089706 Content Type: Error Messages Last Reviewed: 09/21/2022

How to Fix Error Codes in Device Manager for Intel® Smart Sound Technology on an OEM Product

Environment

Windows 11* Family, Windows® 10 family

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Summary

How to contact OEMs for assistance with these issues.

Description

Getting Error Code 31 and 10 prompts in Device Manager when installing the update for Intel® Smart Sound Technology

Resolution

For drivers and support for Intel® Smart Sound Technology on laptops, contact the original equipment manufacturer (OEM) as they can provide you  with the required support.

Additional information

We recommend that you check first with your original equipment manufacturer (OEM) and use the driver software provided by them to avoid potential installation incompatibilities. Intel supplies generic versions of Graphics Drivers for general purposes. Computer manufacturers might have changed the features, incorporated customizations, or made other changes to the graphics driver software or software packaging.