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Error Message: "Your product could not be located" When Checking Warranty Status or Coverage on an Intel® Processor

Content Type: Warranty & RMA   |   Article ID: 000089662   |   Last Reviewed: 10/24/2024

Environment

Operating System

OS Independent family

Description

  • Intel's Online Service Center's Your Warranty Coverage tool reports an error message when trying to check warranty coverage instead of the estimated warranty date.
  • Red-colored X appears on page stating Your product could not be located.

Resolution

When entering processor markings in the Batch number (FPO) and the Serial number (ATPO) fields and the product is not found, a red X indicates that there is an error or a mismatch in the data entered in the two fields.

  1. Re-type the information paying special attention to enter correct and full information in the fields.
  2. Click the Check Products button again.

Related Products

This article applies to 139 products.
Intel® Core™ Processors 12th Generation Intel® Core™ i9 Processors 12th Generation Intel® Core™ i3 Processors 12th Generation Intel® Core™ i5 Processors 12th Generation Intel® Core™ i7 Processors 9th Generation Intel® Core™ i5 Processors 9th Generation Intel® Core™ i9 Processors 9th Generation Intel® Core™ i7 Processors 10th Generation Intel® Core™ i5 Processors 10th Generation Intel® Core™ i7 Processors 10th Generation Intel® Core™ i3 Processors 5th Generation Intel® Core™ i7 Processors 5th Generation Intel® Core™ i5 Processors 5th Generation Intel® Core™ i3 Processors 8th Generation Intel® Core™ m Processors 4th Generation Intel® Core™ i5 Processors 4th Generation Intel® Core™ i3 Processors 6th Generation Intel® Core™ i7 Processors 6th Generation Intel® Core™ i5 Processors Intel® Core™ i5-6600K Processor (6M Cache, up to 3.90 GHz) 6th Generation Intel® Core™ i3 Processors 7th Generation Intel® Core™ m Processors 4th Generation Intel® Core™ i7 Processors 13th Generation Intel® Core™ i3 Processors Intel® Core™ X-series Processors Intel® Core™ i7 processors (14th gen) Intel® Core™ i3 processors (14th gen) Intel® Core™ processors (Series 1) Intel® Core™ i5 processors (14th gen) Intel® Core™ i9 processors (14th gen) 5th Generation Intel® Core™ M Processors 9th Generation Intel® Core™ i3 Processors 6th Generation Intel® Core™ m Processors 11th Generation Intel® Core™ i7 Processors 11th Generation Intel® Core™ i5 Processors 11th Generation Intel® Core™ i3 Processors 7th Generation Intel® Core™ i3 Processors 7th Generation Intel® Core™ i7 Processors 7th Generation Intel® Core™ i5 Processors Intel® Core™ Processor N-series Intel® Core™ processors (Series 2) 11th Generation Intel® Core™ i9 Processors 13th Generation Intel® Core™ i9 Processors 13th Generation Intel® Core™ i7 Processors 13th Generation Intel® Core™ i5 Processors 8th Generation Intel® Core™ i3 Processors 10th Generation Intel® Core™ i9 Processors 8th Generation Intel® Core™ i9 Processors 8th Generation Intel® Core™ i5 Processors 8th Generation Intel® Core™ i7 Processors Other Processors Legacy Intel® Processor (486/386/186/188/DX4/DX2) Intel® Xeon® Processors 3rd Gen Intel® Xeon® Scalable Processors Legacy Intel® Xeon® Processors 2nd Gen Intel® Xeon® Scalable Processors 5th Gen Intel® Xeon® Scalable Processors Intel® Xeon® Scalable Processors 4th Gen Intel® Xeon® Scalable Processors Intel® Xeon® W Processor Intel® Xeon® 6 Intel® Xeon® E Processor Intel Atom® Processor Intel Atom® Processor C Series Intel Atom® Processor E Series Intel Atom® Processor X Series Intel Atom® Processor N Series Intel Atom® Processor S Series Intel Atom® Processor Z Series Intel Atom® Processor D Series Intel® Processor Intel® Processor U-series Intel® Processor N-series Intel® Processor for Desktop Intel® Pentium® Processor Intel® Pentium® Gold Processor Series Intel® Pentium® Processor J Series Intel® Pentium® Processor J4205 (2M Cache, up to 2.60 GHz) Intel® Pentium® Processor 2000 Series Intel® Pentium® Processor 3000 Series Intel® Pentium® Processor 4000 Series Intel® Pentium® Processor 1000 Series Intel® Pentium® Silver Processor Series Intel® Pentium® Processor D Series Intel® Pentium® Processor G Series Intel® Pentium® Processor N Series Intel® Pentium® Processor N4200 (2M Cache, up to 2.50 GHz) Intel® Celeron® Processor Intel® Celeron® Processor J Series Intel® Celeron® Processor J1900 (2M Cache, up to 2.42 GHz) Intel® Celeron® Processor J3355 (2M Cache, up to 2.50 GHz) Intel® Celeron® Processor J3455 (2M Cache, up to 2.30 GHz) Intel® Celeron® Processor 4000 Series Intel® Celeron® Processor 1000 Series Intel® Celeron® Processor 2000 Series Intel® Celeron® Processor 3000 Series Intel® Celeron® Processor N Series Intel® Celeron® Processor N3350 (2M Cache, up to 2.40 GHz) Intel® Celeron® Processor N3450 (2M Cache, up to 2.20 GHz) Intel® Celeron® Processor 5000 Series Intel® Celeron® Processor G Series Processor Utilities and Programs Intel® Easy Streaming Wizard Intel® Extreme Tuning Utility (Intel® XTU) Intel® Reverse Logistics Toolkit Intel® Processor Diagnostic Tool Intel® Application Optimization Intel® Innovation Platform Framework (Intel® IPF) Intel® Processor Identification Utility Intel® Performance Maximizer Intel® Cryo Cooling Technology Intel® Itanium® Processor Intel® Quark™ SoC Intel® Core™ Ultra Processors Intel® Core™ Ultra Processors (Series 2) Intel® Core™ Ultra Processors (Series 1)

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