Summary
Steps to get the Intel® Graphics Command Center to show the correct graphics processor.
Description
In the System menu, GPUs tab, it is indicated that the graphics processor (GPU) is an Intel UHD Graphics, but the computer's graphics chipset, as indicated in Windows Device Manager, is an Intel® Iris™ Xe.
Resolution
Instructions
- Perform a clean installation of Graphics driver and Intel® Graphics Command Center.
- Check System memory.
Note The Iris Xe configuration is unlocked when using Dual-Channel memory configurations. If the system only has 8GB, it could be a single SODIMM (Small Outline Dual In-line Memory Module), so this explains why graphics default shows as HD Graphics only. - Upgrade the memory configuration to Dual-Channel. Check with the OEM the possibility since Intel does not handle 3rd party OEM specs and more details about their memory setup.