Article ID: 000089604 Content Type: Troubleshooting Last Reviewed: 12/10/2024

Screen Corruption or Blank Screen When Connecting a Monitor to DisplayPort

Environment

Driver 30.0.101.1191 Windows 10 Windows 11 Monitors: AOC, Philips, IIyama, as well as other displays

Windows 11, 64-bit*, Windows® 10, 64-bit*

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Summary

Describes the issue in which the screen shows corrupted image or a blank or black screen when using a monitor through DP 1.2

Description

Connecting AOC*, Philips*, or IIyama* monitors that support DisplayPort 1.2 and Variable Refresh Rates (VRR) technologies, such as FreeSync or Adaptive Sync, produces visual corruption when HDR is turned off. However, connecting the same monitor via HDMI works fine.

Resolution

Intel is investigating this issue.

Related Products

This article applies to 1 products