Article ID: 000089600 Content Type: Troubleshooting Last Reviewed: 11/30/2023

Unable to Adjust the Display Resolution When Using Remote Control Applications

Environment

ToDesk remote control.

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Summary

Contact the software developer to resolve the issue.

Description
  • When accessing remote control via mobile application while the computer screen is off, the screen resolution cannot be adjusted and is blurry.
  • No issue with HDMI dummy plug.
Resolution

This is a software limitation, contact the software developer to resolve the issue.

Related Products

This article applies to 1 products