Article ID: 000089541 Content Type: Troubleshooting Last Reviewed: 09/06/2022

Hotswap Backplane (HSBP) Temperature Sensor Falsely Reads Low Temperatures

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Summary

Steps to fix false readings on Hotswap Backplane (HSBP)

Description

Temperature HSBP 1 Temp (#0x29) Warning event: HSBP 1 Temp reports the sensor is in a low, but non-critical, and going lower state.

Resolution
  • Check for any obstructions to airflow into and out of the chassis.
  • Update the SDR, BIOS and Firmware of the Intel® Server Board.
  • Restore BIOS settings to default values.
  • Ensure that no fans failed.
  • Check fan sensor values in BMC.
  • Check if all fans are rotating at expected speeds.
  • Check that air in server room has appropriate temperature.
  • Reseat all components and check all cables. After that, reflash FRUSDR.
Additional information

If the issue persists, contact Intel Customer Support for assistance.

Related Products

This article applies to 1 products