Article ID: 000088668 Content Type: Troubleshooting Last Reviewed: 08/30/2022

Unable to connect to Internet on 5GHz Wi-Fi band with Intel® Wi-Fi 6 AX200.

Environment

Router: Xiaomi AX3600 Motherboard: MSI MPG B550I GAMING EDGE WIFI (MS-7C92)

Windows® 10, 64-bit*

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Summary

Hardware limitation on 5GHz Wi-Fi band connection between Intel® Wi-Fi 6 AX200 and Xiaomi AX3600.

Description

The AX200 works normally on 2.4G Wi-Fi but can't connect to Internet using 5G Wi-Fi.

It can connect after setting Channel Width to 20MHz only for 5GHz, but the speed is very slow.

Resolution

The issue only appears on the Xiaomi AX3600 router, and can be resolved by setting the wireless channel to fixed 161 with 80MHz channel width. While this will connect, the performance will be limited.
Contact Xiaomi for further help.

Related Products

This article applies to 1 products