Support for Intel® Ethernet Fabric Suite
Request technical support for the Intel® Ethernet Fabric Suite from an Intel Customer Support representative by filling out a service request form.
Guidance on opening a service request for Intel Ethernet Fabric Suite
- Go to our Web Portal under Ethernet Products, then Intel® Ethernet Software, and Intel® Ethernet Fabric Suite.
- Click Submit Service Request.
- Open one case for each issue.
- Choose the category that better describes your issue in the What Type of Issue are you having with the product? section.
- The Describe Your Issue field must capture a concise summary of what problem is being seen:
- Describe the main issue.
- If Severity 1/Critical, add [Urgent] to the description.
- Description must provide sufficient detail to start analysis.
Provide detailed description and symptoms:- How the system is misbehaving, error messages, and so on
- What was done/being done leading up to this behavior
- How was the system behaving before you encountered this issue
- Frequency of occurrence (always?, once?, some jobs?, and so on)
- Indicate urgency:
- Describe your assessment of the severity/criticality.
- Include the business/project impact.
- Provide the current state of the system/issue (back in production, partially usable, or problem no longer exists).
- Finally, give us some details about Intel Ethernet Fabric Suite:
- Vendor Reference Number
- Serial Number
- Product Version
- Product Model
- What is the name of the Integration Partner or OEM?
- Attachments. Provide logs and/or captures (review instructions) from suspect components, links, and so on.