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Troubleshooting Microsoft Store* Issues with Intel Software

Content Type: Troubleshooting   |   Article ID: 000088290   |   Last Reviewed: 09/04/2024
Description Resolution

Environment

• Microsoft store • Intel Software

Description

Encountered Errors when downloading Intel software from the Microsoft Store

Resolution

Refer to these troubleshooting options if you're encountering issues with downloading Intel® Software from the Microsoft Store:

Complete all the steps listed in Fix problems with apps from the Microsoft Store before considering these alternative options:

  • Reset the Microsoft Store and its cache:
    1. Click Start.
    2. Type cmd, then right-click Command Prompt and click Run as administrator.
    3. Type or paste wsreset.exe and press Enter. (This process can take a few minutes to complete. The Microsoft Store should load after this has completed.)
    4. If the download doesn’t immediately work, reset your computer by clicking Start > Power > Restart then test again.
  • Ensure your machine’s Time and date are correct. Incorrect time and date settings prevent the Microsoft Store from working correctly.
    1. Right-click the clock at the bottom right of your taskbar, and select Adjust date/time > Adjust your time zone.
    2. If time and date aren't set correctly and the Set time automatically toggle is On, you may need to toggle the switch to the Off position while you correct the issue.
  • Remove any security or firewall applications:
    Some third-party security applications, such as antivirus or firewall suites, can cause issues with the Windows Store and its ability to download apps. If you're using a third-party security application, completely uninstall the application and any other programs installed by that application, then restart your computer and check if that resolves the issue.
  • Reregister the Microsoft Store:
    1. Right-click Start.
    2. Click Windows PowerShell (Admin).
    3. Copy the following command in its entirety, then paste it into the PowerShell prompt and press Enter:
      & {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}

If all the above options are unsuccessful, contact Intel customer support.

Related Products

This article applies to 211 products.
Other Graphics Radeon™ RX Vega M GH Graphics Radeon™ RX Vega M GL Graphics Intel® Arc™ Dedicated Graphics Family Intel® Arc™ B-Series Graphics Intel® Arc™ B580 Graphics Intel® Arc™ B570 Graphics Intel® Arc™ A-Series Graphics Intel® Arc™ A580 Graphics Intel® Arc™ A770 Graphics (8GB) Intel® Arc™ A380 Graphics Intel® Arc™ A750 Graphics Intel® Arc™ A770 Graphics (16GB) Intel® Arc™ A350M Graphics Intel® Arc™ A370M Graphics Intel® Arc™ A530M Graphics Intel® Arc™ A570M Graphics Intel® Arc™ Pro Dedicated Graphics Family Intel® Arc™ Pro A-Series Graphics Intel® Arc™ Pro A30M Graphics Intel® Arc™ Pro A60 Graphics Intel® Arc™ Pro A50 Graphics Intel® Arc™ Pro A40 Graphics Intel® Arc™ Pro A60M Graphics Intel® Iris® Xe Dedicated Graphics Family Intel® Iris® Xe MAX Dedicated Graphics Family Intel® Iris® Xe MAX Graphics Processor Graphics Intel® Graphics Intel® Graphics for Intel® Core™ Ultra processors (Series 1) Intel® Arc™ Graphics Intel® Arc™ 130V GPU Intel® Arc™ 140V GPU Intel® Arc™ graphics for Intel® Core™ Ultra processors (Series 1) Intel® UHD Graphics Family Intel® UHD Graphics 620 Intel® UHD Graphics 605 Intel® UHD Graphics for 12th Gen Intel® Processors Intel® UHD Graphics 630 Intel® UHD Graphics 770 Intel® UHD Graphics 710 Intel® UHD Graphics 617 Intel® UHD Graphics for 10th Gen Intel® Processors Intel® UHD Graphics 730 Intel® UHD Graphics P750 Intel® UHD Graphics 750 Intel® UHD Graphics for 11th Gen Intel® Processors Intel® UHD Graphics 615 Intel® UHD Graphics 610 Intel® Iris® Plus Graphics Family Intel® Iris® Plus Graphics 655 Intel® Iris® Plus Graphics 645 Intel® Iris® Graphics Family Intel® Iris® Graphics 6100 Intel® HD Graphics Family Intel® HD Graphics 510 Intel® HD Graphics for Previous Generation Intel® Processors Intel® HD Graphics 5500 Intel® HD Graphics 6000 Intel® HD Graphics 5300 Intel® HD Graphics 500 Intel® HD Graphics 505 Intel® Iris® Xe Graphics Family Intel® Iris® Xe Graphics eligible Intel® Iris® Xe Graphics Intel® Iris® Pro Graphics Family Intel® Iris® Pro Graphics 6200 Data Center GPU Intel® Data Center GPU Flex Series Intel® Data Center GPU Flex 140 Intel® Data Center GPU Flex 170 Intel® Data Center GPU Max Series Intel® Data Center GPU Max 1100 Legacy Graphics Intel® Compute Stick with Intel® Atom® Processors Intel® Compute Stick STK1AW32SC Intel® Compute Stick STK1A32SC Intel® Compute Stick with 6th Generation Intel® Core™ Processors Intel® NUC Board DE3815TYBE Intel® NUC Laptop Elements Intel® NUC P14E Laptop Element - CMCN1CC Legacy Intel® NUC Kits Intel® NUC Kit with 6th Generation Intel® Core™ Processors Intel® NUC Kit with 5th Generation Intel® Core™ Processors Intel® NUC Kit with Intel® Atom® Processors Intel® NUC Kit with Intel® Pentium® Processors Intel® NUC Kit with Intel® Celeron® Processors Intel® NUC M15V Laptop Kit Intel® NUC Mini PC with Intel® Pentium® Processors Intel® NUC Mini PC with Intel® Celeron® Processors Intel® NUC 8 Mainstream-G mini PC (NUC8i3INH) Intel® NUC 8 Enthusiast, a Mini PC with Windows 10 Home - NUC8i7HVKVAW Intel® Killer™ Software

Discontinued Products

Intel® Iris® Plus Graphics 650 Intel® Iris® Plus Graphics 640 Intel® Iris® Graphics 5100 Intel® Iris® Graphics 540 Intel® Iris® Graphics 550 Intel® HD Graphics 2000 Intel® HD Graphics 3000 Intel® HD Graphics 515 Intel® HD Graphics 520 Intel® HD Graphics 530 Intel® HD Graphics 5000 Intel® HD Graphics 4200 Intel® HD Graphics 4600 Intel® HD Graphics 4400 Intel® HD Graphics 2500 Intel® HD Graphics 4000 Intel® HD Graphics P630 Intel® HD Graphics 630 Intel® HD Graphics 610 Intel® HD Graphics 615 Intel® HD Graphics 620 Intel® Iris® Pro Graphics 5200 Intel® Iris® Pro Graphics 580 Graphics Drivers for Intel® B43 Express Chipset Intel® Graphics Media Accelerator 600 (Intel® GMA 600) Intel® Graphics Media Accelerator 3150 (Intel® GMA 3150) Intel® Graphics Media Accelerator 500 (Intel® GMA 500) Intel® Graphics Media Accelerator 3600 Series Graphics Drivers for Intel® Q35 Express Chipset Graphics Drivers for Intel® Q33 Express Chipset Graphics Drivers for Intel® G31 Express Chipset Graphics Drivers for Intel® G35 Express Chipset Graphics Drivers for Intel® G33 Express Chipset Graphics Drivers for Intel® 82810 Graphics and Memory Controller Hub (GMCH) Graphics Drivers for Intel® 82815 Graphics Controller Graphics Drivers for Intel® 82852/82855 Graphics Controller Family Graphics Drivers for Intel® 82865G Graphics and Memory Controller Hub (GMCH) Graphics Drivers for Intel® 82845G Graphics Controller Graphics Drivers for Intel® 82830M Graphics and Memory Controller Hub (GMCH) Graphics Drivers for Mobile Intel® 965 Express Chipset Family Graphics Drivers for Intel® 82915G/82910GL Express Chipset Family Graphics Drivers for Mobile Intel® 945GM Express Chipset Family Graphics Drivers for Intel® 82945G Express Chipset Graphics Drivers for Mobile Intel® 915GM/GMS, 910GML Express Chipset Family Graphics Drivers for Intel® 82Q963 Graphics and Memory Controller Hub (GMCH) Graphics Drivers for Intel® 82Q965 Graphics and Memory Controller Hub (GMCH) Graphics Drivers for Intel® 82G965 Graphics and Memory Controller Hub (GMCH) Graphics Drivers for Intel® 82946GZ Graphics Controller Graphics Drivers for Mobile Intel® 4 Series Express Chipset Family Graphics Drivers for Intel® G43 Express Chipset Graphics Drivers for Intel® G45 Express Chipset Graphics Drivers for Intel® G41 Express Chipset Graphics Drivers for Intel® Q43 Express Chipset Graphics Drivers for Intel® Q45 Express Chipset Intel® Compute Stick STCK1A8LFC Intel® Compute Stick STCK1A32WFC Intel® Compute Stick STK2m364CC Intel® Compute Stick STK2m3W64CC Intel® Compute Stick STK2mv64CC Intel® NUC Board NUC5i5MYBE Intel® NUC Board NUC5i3MYBE Intel® NUC Board DCP847SKE Intel® NUC Board D33217CK Intel® NUC Board D53427RKE Intel® NUC Board D33217GK Intel® NUC Board D34010WYB Intel® NUC Board D54250WYB Intel® NUC Kit D54250WYK Intel® NUC Kit D34010WYK Intel® NUC Kit DCCP847DYE Intel® NUC Kit DC53427HYE Intel® NUC Kit DC3217IYE Intel® NUC Kit DC3217BY Intel® NUC Kit DN2820FYKH Intel® NUC Kit D54250WYKH Intel® NUC Kit D34010WYKH Intel® NUC Kit NUC6i5SYK Intel® NUC Kit NUC6i5SYH Intel® NUC Kit NUC6i3SYK Intel® NUC Kit NUC6i3SYH Intel® NUC Kit NUC6i7KYK Intel® NUC Kit NUC5i5RYHS Intel® NUC Kit NUC5i3RYHSN Intel® NUC Kit NUC5i3RYHS Intel® NUC Kit NUC5i5MYHE Intel® NUC Kit NUC5i3RYK Intel® NUC Kit NUC5i5RYK Intel® NUC Kit NUC5i5RYH Intel® NUC Kit NUC5i3RYH Intel® NUC Kit NUC5i3MYHE Intel® NUC Kit NUC5i7RYH Intel® NUC Kit DE3815TYKHE Intel® NUC Kit NUC6CAYH Intel® NUC 9 Extreme Laptop Kit Intel® NUC 9 Extreme Laptop Kit - LAPQC71B Intel® NUC 9 Extreme Laptop Kit - LAPQC71A Intel® NUC 9 Extreme Laptop Kit - LAPQC71D Intel® NUC 9 Extreme Laptop Kit - LAPQC71C Intel® NUC X15 Laptop Kit Intel® NUC X15 Laptop Kit - LAPAC71H Intel® NUC X15 Laptop Kit - LAPAC71G Intel® NUC X15 Laptop Kit - LAPKC51E Intel® NUC X15 Laptop Kit - LAPKC71F Intel® NUC X15 Laptop Kit - LAPKC71E Intel® NUC M15 Laptop Kit Intel® NUC M15 Laptop Kit - LAPRC510 Intel® NUC M15 Laptop Kit - EVO LAPRC710 Intel® NUC M15 Laptop Kit - EVO LAPRC510 Intel® NUC M15 Laptop Kit - LAPRC710 Intel® NUC M15 Laptop Kit - LAPBC510 Intel® NUC M15 Laptop Kit - LAPBC710 Intel® NUC M15 Laptop Kit - EVO LAPBC710 Intel® NUC M15 Laptop Kit - EVO LAPBC510 Intel® NUC M15V Laptop Kit - EVO LAPRC7V0 Intel® NUC M15V Laptop Kit - LAPRC7V0 Intel® NUC M15V Laptop Kit - LAPBC7V0 Intel® NUC M15V Laptop Kit - LAPBC5V0 Intel® NUC Kit NUC5PGYH

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